spoof emails?

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Kathja
IncrediUser
IncrediUser
Posts: 5
Joined: Wed Jun 09, 2010 5:15 pm

spoof emails?

Postby Kathja » Wed Jun 09, 2010 5:30 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP

What have you done before the problem occurred?
None

If you receive any error message, please quote it precisely:
none

Please provide a full description of the problem:
I just got one email from Incredimail i belive is fake
Checked properties and found some things that really look like spoof emails

@activetrail.com,mymarketing.co.il are some of the links /email addresses listed under properties.

Now here do i sent or report this ?

I havent been able to figure that out

Thanks in advanced

( I hope this made sense,I'm not english)

User avatar
cdenice
IncrediUser
IncrediUser
Posts: 2212
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: spoof emails?

Postby cdenice » Wed Jun 09, 2010 5:37 pm

Hi,

Go to the link below to report fraud:
http://www.consumerfraudreporting.org/index.php
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HELP !!!
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Kathja
IncrediUser
IncrediUser
Posts: 5
Joined: Wed Jun 09, 2010 5:15 pm

Re: spoof emails?

Postby Kathja » Wed Jun 09, 2010 10:13 pm

Thank you

but i dont think that will help me.The email is fake i belive,but sender has used Incredimails name and email address.
In properties i do see atleast 2 links to different websites(and theres an option to unprescribe which leads to an http://www.url i dont know and dont trust)
and returnpath isnt to Incrediamail but to @activetrail.com.


So someone has pretended to send an email from Incredimail as : IncrediMail Customer Support Survey
from this email address incredimail@incredimail.com.

I want to report to Incredimail that someone is using their name/address to spam /spoof others

I dont wanna post the properties here with all the links and so on.I can provide the email if needed

User avatar
IncrediAdmin
Site owner
Site owner
Posts: 514
Joined: Thu Apr 24, 2008 11:29 am

Re: spoof emails?

Postby IncrediAdmin » Thu Jun 10, 2010 9:05 am

Hello Kathja,

The email you received is indeed sent by IncrediMail.

This email sent by our Customer Support department as our monthly survey checking our customer service representatives.

We are using a company called ActiveTrail to send large volume of emails to our customers.

This is not a fraud neither spam email.

You can fill in the survey if you wish - this will help us to improve our customer services.

And again, thank you for your attention on this matter.
Best regards,

IncrediAdmin
IncrediMail Customer Support

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Kathja
IncrediUser
IncrediUser
Posts: 5
Joined: Wed Jun 09, 2010 5:15 pm

Re: spoof emails?

Postby Kathja » Thu Jun 10, 2010 1:54 pm

Really??? Then thank you for the answer. I really dislike it when the return path do not match the sender nor have an weburl i recognize,i mark this as "potential dangerous" for my computer. I'm type overprotective at times emoticon-0122-itwasntme


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