unable to send email

Get help with Send/Receive problems, Account configuration, Ports numbers, Email Servers and more!
Forum rules
Please read them carefully before posting new topic - Forum rules
centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Mon Aug 05, 2013 6:34 am

dear,

i can't send email using both mozilla thunderbird and microsoft outlook, the cause of error is password, i had typed true password.

mozilla thunderbird : can't configure because wrong password

microsoft outlook : it can't send mail, but can receipt email from me
Attachments
sending out outlook.png
mozilla2.png
mozilla1.png

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Mon Aug 26, 2013 11:51 am

does anyone can help me?i'm still confuse this error appear due to my POP3 or mail...but i think that because of POP3

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Mon Aug 26, 2013 5:43 pm

You have attempted to configure your email account details both in IncrediMail and in Outlook. In both cases your email account could not be correctly configured, which means that the email account configuration details you provided us are probably incorrect.

Please contact your email account provider and ask them for the following details:
What are your POP3 and SMTP mail server addresses?
Do you have port numbers for your POP3 and SMTP mail servers?
Do you need to authenticate when sending mail?
Do you need to use SSL?
Also, please verify with them that the username and password that you are using are correct. Once you have all the above details, reconfigure your email account and let me know if the problem continues.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Sat Sep 28, 2013 5:14 am

dear admin,

this in my configure from POP3 and incredimail

please healp me

i try another methods,it's really strange problem. The incredimail can receive mails but it can't send mails
Attachments
2013-09-28 10_13_45-Efendi Liu Properties.png
2013-09-27 13_43_11-SISKA&CMCMAIL                  Ctrl-F12 - menu.png
2013-09-27 13_43_11-SISKA&CMCMAIL Ctrl-F12 - menu.png (7.06 KiB) Viewed 4515 times

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Tue Oct 08, 2013 4:22 pm

If you encounter the same problem with all mail clients, it means that there is either a problem with your email account, or the settings you use in order to configure it. Please contact your account provider for further assistance with this issue. If they can assist you with configuring your account in Outlook Express - the same settings should work in IncrediMail as well.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Tue Oct 08, 2013 4:23 pm

If you encounter the same problem with all mail clients, it means that there is either a problem with your email account, or the settings you use in order to configure it. Please contact your account provider for further assistance with this issue. If they can assist you with configuring your account in Outlook Express - the same settings should work in IncrediMail as well.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Thu Oct 10, 2013 7:10 am

it means that i should ask microsoft about this problem? why the email can receive but can't send in microsoft outlook configure, if the setting that microsoft tell work. so, the same configure may work in incredimail

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Thu Oct 10, 2013 3:18 pm

Please note that by 'account provider' I refer to the company which provides your email account (cmc.com in this case). You should contact Microsoft if you are encountering a problem with a Hotmail or MSN account.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Fri Oct 18, 2013 3:56 am

dear admin,

may incredimail provides a method that we send email from clients to clients, it means we don't use server again. in this case ( my server name is cmcmail, cmc.com ), i really can't solve this problem

thanks

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Mon Oct 21, 2013 4:50 pm

I apologize, however I did not understand your intention. Have you tried contacting your account provider regarding the problems you encounter with your account?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


Return to “Email Account Issues”

Who is online

Users browsing this forum: No registered users and 2 guests