Do you want to save this file?

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Aussieann92
IncrediUser
IncrediUser
Posts: 2
Joined: Fri Nov 04, 2011 10:28 pm

Do you want to save this file?

Postby Aussieann92 » Sat Nov 05, 2011 8:03 am

Your IncrediMail Version: incredimail2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
I set the automated Out of Office

If you receive any error message, please quote it precisely:
Exception ACCESS_Violation(C0000005) - on reading from 0000002
Faulting Offset 00080A2C
Module MFC80U.DLL

00080A2C MFC80U.DLL
00080D9E MFC80U.DLL
00005FF2 ImWrappU.dll
000911EC MFC80U.DLL
00099338 MFC80U.DLL
000983CC MFC80U.DLL
0004E869 MFC80U.DLL
0009C9DF MFC80U.DLL
000D7D6B ieframe.dll
0011C4B6 ieframe.dll
0011C43B ieframe.dll
0011DA38 ieframe.dll
0011DAC0 ieframe.dll
00120782 ieframe.dll
00120A1A ieframe.dll
00146C42 ieframe.dll


Please provide a full description of the problem:
I can receive emails but when I try to open them I receive this message in pop up window
Name noscriptHtmlSt. Without source _Prev_7.htm
Type HTML Document 147kb
From C:\users\Ann\App Data\Local\im\Runtime\Message

Then an internet explorer box pops up saying Navigation cancelled

moonstar
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: Do you want to save this file?

Postby moonstar » Sun Nov 06, 2011 8:27 am

The Error you have encountered is related to incorrect '.htm' / '.html' configuration in your Registry.

We have managed to resolve this issue with the assistance of a Registry file. Please attempt the following steps:

1. First, close IncrediMail completely.

2. Now click here in order to download the '.reg' file.

3. Click 'Run' in the 'File Download' dialog. Click 'Yes' when prompted.

4. Open IncrediMail and check if the Error Message occurs again.
Best regards,

Moonstar
IncrediMail Customer Support

Image Image

Aussieann92
IncrediUser
IncrediUser
Posts: 2
Joined: Fri Nov 04, 2011 10:28 pm

Re: Do you want to save this file?

Postby Aussieann92 » Mon Nov 07, 2011 11:24 am

Thank you so much that has fixed my problem


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