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Incredimail refuses to shut off [UNSolved]

Posted: Tue Jan 14, 2014 2:32 pm
by galbe007
Your IncrediMail Version: Incredimail 2.0 french (build 6395274) free
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
In fact Windows 8.0. I just installed IM2.0 and got back my contacts (from Xe under WinXP.) No problem, IM works well (with some drawbacks)

If you receive any error message, please quote it precisely:
NA

Please provide a full description of the problem:
Hi

Could someone tell me how to shut off IM2.0 under Win8.0 : no reaction to clicking the red cross, either in upper right corner or in the reduced window, or clicking 'quit' in the file menu; or attempting to close it as a Win8 application... Nothing works, the only way to quit IM is killing it with he Task Manager !
Is it a bug, or a particular on my installation (which was quite straightforward)? the present procedure is a bit complicated for my wife, the actual owner of the PC!
Please don't let me down but help me, dear Ms Administrators !
Thanks
Galbe

Re: Incredimail refuses to shut off

Posted: Tue Jan 14, 2014 2:49 pm
by IncrediAdmin2
To exit IncrediMail, right-click the IncrediMail orange envelope tray icon and select the 'Exit' option.

Re: Incredimail refuses to shut off

Posted: Wed Jan 15, 2014 1:10 pm
by galbe007
Thank you. It is quite surprising, but it works. Is it special to Win8 ? Anyway, I could read about it nowhere...
I edit the topic to "solved". Bye !
Galbe

Re: Incredimail refuses to shut off [UNSolved]

Posted: Sun Jan 19, 2014 3:43 pm
by galbe007
Exit BUG stroke again !

Sorry, fixing lasted only 2 days : Incredimail refuses anew to shut off EVEN with the Quit command of the window of the tray icon.
I AGAIN have to open Task Manager to kill it.
I upgraded yesterday Win8.0 to Win8.1 : no change...
Curious isn't it my dear Watson I mean IncrediAdmin?
Thanks for your help
galbe