Saying friend is using wrong email and password

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diamondstategal
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Saying friend is using wrong email and password

Postby diamondstategal » Wed Apr 13, 2016 8:36 pm

My friend is trying to get Incredimail setuo on her computer, she downloads it no problem, but when trying to get it setup its telling her she is using wrong email address and password which she is not, she knows what her login info is she can't log into her gmail account using it but it won't accept it on IM

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Re: Saying friend is using wrong email and password

Postby IncrediModerator » Thu Sep 22, 2016 4:10 pm

To address this issue, please allow less secure apps to access your Gmail account as instructed in the online article at https://support.google.com/accounts/answer/6010255, as disabling this option is likely to prevent you from accessing the account in most standard mail clients.

After that, please click on Tools > Email Accounts, remove your existing account, and then add it once again.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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