Saying friend is using wrong email and password

Use this forum to ask general setup and usage questions
Forum rules
Please read them carefully before posting new topic - Forum rules
Posts: 1
Joined: Wed Apr 13, 2016 8:27 pm

Saying friend is using wrong email and password

Postby diamondstategal » Wed Apr 13, 2016 8:36 pm

My friend is trying to get Incredimail setuo on her computer, she downloads it no problem, but when trying to get it setup its telling her she is using wrong email address and password which she is not, she knows what her login info is she can't log into her gmail account using it but it won't accept it on IM

User avatar
Site Moderator
Site Moderator
Posts: 7202
Joined: Wed Aug 12, 2009 2:58 pm

Re: Saying friend is using wrong email and password

Postby IncrediModerator » Thu Sep 22, 2016 4:10 pm

To address this issue, please allow less secure apps to access your Gmail account as instructed in the online article at, as disabling this option is likely to prevent you from accessing the account in most standard mail clients.

After that, please click on Tools > Email Accounts, remove your existing account, and then add it once again.

Please let me know the results.
Best regards,

IncrediMail Customer Support

Image Image

Return to “How do I...? Setup, General UI, Getting Started”

Who is online

Users browsing this forum: mindytn3 and 3 guests