Incredimail Uninstall Problems

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Boomsie
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Incredimail Uninstall Problems

Postby Boomsie » Wed Nov 09, 2016 12:38 pm

Hi,
I recently had trouble with my Incredimail program and was advised to upgrade to the latest version. I did this, but still had problems, and I didn't like the newer version. I downloaded the Incredimail Uninstall program, and uninstalled Incredimail. I rebooted the PC and checked that the Incredimail folder had gone. I cannot find any reference to Incredimail in any of my folders now, or in the Control Panel.
But when I try to install the older version it will not install as it says there is a newer version on the PC.

I am using Windows 10 64 bit.

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Re: Incredimail Uninstall Problems

Postby IncrediModerator » Wed Nov 09, 2016 1:24 pm

To address this issue, please try the following:

1. Firstly, please install Windows Install Clean Up which can be downloaded at:
http://www2.incredimail.com/contents/setup/msicuu2.exe

2. Once the installation has completed, click the 'Start' menu, select 'All Programs', and then select "Windows Install Clean Up".

3. In the window that opens, please search the list for "IncrediMail".

4. Select it, click 'Remove', and then click 'Exit'.

To be continued...
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Incredimail Uninstall Problems

Postby IncrediModerator » Wed Nov 09, 2016 1:25 pm

5. Install the latest build of IncrediMail 2.0 which can be downloaded at:
http://www.incredimail.com/english/down ... =fullsetup

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Boomsie
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Re: Incredimail Uninstall Problems

Postby Boomsie » Fri Nov 11, 2016 7:26 pm

Hi,
I downloaded Windows Install Clean Up, ran it, selected Incredimail, clicked on Remove, and nothing happened. It did not uninstall Incredimail 2.5.
Cheers.

Boomsie
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Re: Incredimail Uninstall Problems

Postby Boomsie » Sat Nov 12, 2016 9:26 pm

Tried again this evening, and success. Back to Incredimail 2.0 and much happier now.
Thanks very much.

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Re: Incredimail Uninstall Problems

Postby IncrediModerator » Wed Nov 16, 2016 1:06 pm

I am glad to hear the matter has now been resolved :-)
Best regards,

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IncrediMail Customer Support

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