Your IncrediMail Version: 6074537
Your Internet Browser Type: FireFox 3.6.3
Your Operation System: Windows Vista
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When I had earlier versions of IM I had defined some smart notifiers and there's no problem with them and they work all right,
but now with this latest version (6074537) I can't add any new ones. I did the same actions as earlier and the new conditions appeared on the list as usual and after that I exited the windows selecting *OK', but next time I checked the smart notifiers the new ones had disappeared from the list.
Can't add new smart notifier conditions
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Can't add new smart notifier conditions
Greetings,
Lasse
Lasse
Re: Can't add new smart notifier conditions
I would like you to perform a few simple tests:
Open IncrediMail and click 'Notifier'. Does the 'Select Notifier' dialog open?
Please select the 'Butler' Notifier. Does the Notifier appear in the window?
Close the 'Notifier' dialog.
In the IncrediMail main window, click the 'Tools' menu and select 'Options...'. Select the 'Advanced' tab and check the 'Enable notification hotkeys(Ctrl+F11, Ctrl+Shift+F11)' checkbox. Click 'OK' to close the 'Options' dialog and press CTRL + F11. Does the Notifier appear?
Close IncrediMail. and press CTRL + F11. Does the Notifier appear?
Please let me know the test results.
Open IncrediMail and click 'Notifier'. Does the 'Select Notifier' dialog open?
Please select the 'Butler' Notifier. Does the Notifier appear in the window?
Close the 'Notifier' dialog.
In the IncrediMail main window, click the 'Tools' menu and select 'Options...'. Select the 'Advanced' tab and check the 'Enable notification hotkeys(Ctrl+F11, Ctrl+Shift+F11)' checkbox. Click 'OK' to close the 'Options' dialog and press CTRL + F11. Does the Notifier appear?
Close IncrediMail. and press CTRL + F11. Does the Notifier appear?
Please let me know the test results.
Re: Can't add new smart notifier conditions
Yes, yes, yes and yes. Even after exiting IM the Notifier appears.
Greetings,
Lasse
Lasse
Re: Can't add new smart notifier conditions
I'd like you to try opening a new Identity to see if this issue occurs.
Please note that your emails will not be visible in the new Identity - to view your emails just switch back to your former Identity, by clicking the 'File' menu and selecting 'Switch Identity...'.
To open a new Identity, click the 'File' menu in the IncrediMail main window, scroll to 'Identities' and select 'New Identity...'. Enter a name for your new Identity and click 'OK'. Once the new Identity opens, enter your details and set up your email account.
Does the problem continue to occur in the new Identity?
Please note that your emails will not be visible in the new Identity - to view your emails just switch back to your former Identity, by clicking the 'File' menu and selecting 'Switch Identity...'.
To open a new Identity, click the 'File' menu in the IncrediMail main window, scroll to 'Identities' and select 'New Identity...'. Enter a name for your new Identity and click 'OK'. Once the new Identity opens, enter your details and set up your email account.
Does the problem continue to occur in the new Identity?
Re: Can't add new smart notifier conditions
No, it does not occur in the new Identity.
Greetings,
Lasse
Lasse
Re: Can't add new smart notifier conditions
I have now resolved the problem.
I exported Data and Settings and then imported them back.
I don't know why, but the problem disappeared after these actions.
I exported Data and Settings and then imported them back.
I don't know why, but the problem disappeared after these actions.

Greetings,
Lasse
Lasse
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