Microsoft C++ Runtime Error with IMApp.exe causes program te

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SoftLee44
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Microsoft C++ Runtime Error with IMApp.exe causes program te

Postby SoftLee44 » Tue Mar 06, 2012 11:36 pm

[b]Your IncrediMail Version:[/b] 2.0
[b]Your Internet Browser Type:[/b] Internet Explorer 9
[b]Your Operation System:[/b] Windows 7

[b]What have you done before the problem occurred?[/b]
[i]Receiving e-mails. Previously, I had moved Incredimail Premium Plus from old PC to new PC and transferred licenses/registrations to new 2.0 Build 6215975. Since old PC is now destroyed, have NO idea which "Build #, etc. the older IM program was![/i]

[b]If you receive any error message, please quote it precisely:[/b]
[i]Microsoft Visual C++ Runtime Library error! C:\Program Files\IncrediMail\Bin\ImApp.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.[/i]

[b]Please provide a full description of the problem:[/b]
[i]ONLY [u]while receiving e-mails[/u], notification pop-up appears stating Runtime Error, as stated above. Results in multiple duplication of received e-mails and freezing of IM.[/i]
Last edited by SoftLee44 on Wed Mar 07, 2012 10:40 pm, edited 1 time in total.

ripterr
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby ripterr » Wed Mar 07, 2012 6:29 am

I am getting the same runtime error since the update I did yesterday.
Your IncrediMail Version: 2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7
Same error messages as above.

colinheke
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby colinheke » Wed Mar 07, 2012 10:59 am

I am getting the same runtime error as above. Hope it can be sorted very soon

ymoby
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby ymoby » Wed Mar 07, 2012 11:59 am

I am having the same problem and i am always getting many repeated messages after the last update yesterday.

moonstar
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby moonstar » Wed Mar 07, 2012 12:39 pm

IncrediMail is working hard to correct this issue, and is requesting information from any user with either multiple messages, or a crash on send/receive.

Please provide us (if possible) with the IncrediMail Version (Xe or 2) and Build Number you upgraded from.
Best regards,

Moonstar
IncrediMail Customer Support

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colinheke
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby colinheke » Wed Mar 07, 2012 1:02 pm

I does it on recieving . I have Build 6295175 Setup ID 7 Pn 138179209 IncrediMail Version 2. As mine checks for updates I presume it must have been the one previous to this.

ymoby
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby ymoby » Wed Mar 07, 2012 1:04 pm

Incredimail:
Version 2.0
Build ID 6295175
using Internet explorer 9
and windows vista home premium
<Yes>

moonstar
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Joined: Thu Nov 12, 2009 12:45 pm

Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby moonstar » Wed Mar 07, 2012 1:35 pm

ymoby wrote:Incredimail:
Version 2.0
Build ID 6295175
using Internet explorer 9
and windows vista home premium
<Yes>


This is your current build - do you remember what your last build was, or when you updated last?
Best regards,

Moonstar
IncrediMail Customer Support

Image Image

ymoby
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Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby ymoby » Wed Mar 07, 2012 2:16 pm

moonstar wrote:
ymoby wrote:Incredimail:
Version 2.0
Build ID 6295175
using Internet explorer 9
and windows vista home premium
<Yes>


This is your current build - do you remember what your last build was, or when you updated last?


This is the currente build, i allways make the updates.

moonstar
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Joined: Thu Nov 12, 2009 12:45 pm

Re: Microsoft C++ Runtime Error with IMApp.exe causes progra

Postby moonstar » Wed Mar 07, 2012 2:24 pm

ymoby - Please let me know when (Approximate date) you last updated.
Best regards,

Moonstar
IncrediMail Customer Support

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