REALLY ANNOYED! I WANT MY OLDER PROGRAM BACK!

[JazzysMom]

Sounds like they have idiots working there. I may just uninstall the whole thing and use my server mail this is nuts! Thank you for trying!

[CapricornCaz]

Note to forum members and guests. The Incredimail support staff communicated their awareness of the problems created by the update to the latest build (5175). We must have patience. The causes of the problems must be determined and fixed. We should have more communications early tomorrow.
Cordially, DSmith7981

To whom did they communicate? We are encouraged to use the forum but no one answers. I have a past error with Letter creator which they said they were looking into months ago - I send dumps error messages and screen prints but not a work for something that did not work properly the day I paid for it

It really is not good enough to get the run around - the help centre is generic and if the programme is sophisticated enough to tell you you need an update surely when it doesn't work it could tell you to go back (and how to go back) to download the previous version. IM has been going for long enough

I am still waiting for my letter creator problem to be resolved - a free programme has no chance!

[JazzysMom]

I sent them an email yesterday. TOday I received a new build which I installed (a little scary at first) and it worked. My Incredimail has been fine all day but I don't see any difference in the old version and this new one

[April26]

If I do a system restore will I get Incredimail XE back? If so, will it work ok without any problems? My friend tried it and she did get XE back and so far it is working ok but it's only been 2 days. Any one try it for a while and all ok with old version?

[JDiane]

I, like everyone else here, upgraded and started having problems immediately - duplicate e-mails, sending/receiving freezing. I even deleted my e-mail accounts (I have 3) thinking that was the problem, nope. I did a restore and it didn't do any good. I soooo want the older version back also!!!!!!! I did put a question into whoever, but no response. I totally agree that it does seem strange since I/we pay for Gold/VIP that it doesn't really do much good. I would LOVE to talk to a IT/TECH person, but no phone number. It's just a shame since I've been using Incredimail for sooooo long that I really don't want to do without it.

[wtf]

I too suffered the same problems after latest update of IM 2.0. (Now fixed)
After sending PM (as requested) to IncrediModerator I received link to.
I downloaded and installed it yesterday (Friday). Problems were solved but thought I'd use it for 24 hrs before reporting... and I'm glad to say problem is completely resolved.
No more runtime errors/crashes/freezes/multiple messages.
After install IM configures itself based on your previous settings. All is back to normal
I am using XP Pro SP3 IE8

[dougvarrieur]

Go here for the fix- viewtopic.php?f=16&t=10777

[wlrdlr50]

After downloading the new version my computer totally crashed.I had to take it in to get it repaired. $60 later I brought it home & it still had major problems after I went online. Had to take it back the next day (Friday) a 30 mile round trip again,to have it looked at again.Brought it home & it was still acting up. This morning it is working better but still a lot of problems w/multiple e-mails & error messages. They must have a bunch of f------ idiots working there !!!!!!!!!!!!!!!!!!!!!!!!! If I hadn,t paid for it already I would drop it immediately !!!!!!!!!!! I want to be reimbursed for the money I spent to gettting it repaired !!!!!!!!!!!!!!! Ya think that will happen-NOT.

[IncrediModerator]

Please check the following post for a correction to this issue:

http://forums.incredimail.com/viewtopic.php?f=12&t=10738&p=40237#p40237

[genemichaels]

Does anyone know of another eMail client that has all of the Incredimail features without the ongoing problems?