Updates

Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
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Johnnyboy1823
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Posts: 32
Joined: Sat Nov 27, 2010 4:38 am

Updates

Postby Johnnyboy1823 » Sat Sep 29, 2012 4:28 am

Your IncrediMail Version: IM2 6395233
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?
Tried to look for updated version

If you receive any error message, please quote it precisely:
"Failed to connect to server............error 1232"

Please provide a full description of the problem:
Not sure what build this is. Is this for IM2.5? I can't tell if there are any updates or what exact version I have.

IncrediAdmin2
IncrediMail Support Team Member
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Updates

Postby IncrediAdmin2 » Wed Oct 03, 2012 11:22 am

We are aware of the issue you describe and are working on resolving it.

6395233 is the latest IncrediMail version currently available.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

fjp800
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Posts: 3
Joined: Mon Apr 05, 2010 5:41 pm

Re: Updates

Postby fjp800 » Tue Dec 04, 2012 11:52 pm

Yesterday upgraded to version 6395248 and as soon as I did, all of my licenses dissapeared and the basic Incredimail appeared. When I attempted to enter the license code I received the following error number: 1232. Using Windows 7 Professional, Internet Explorer along with Bitdefender. Thses are the steps I tried thus far.....Added Incredmail to approved applications in Bitdefender, turned on game module, closed the firewall, ran Incredimail as the administrator. Eveything failed thus far, I then called Incredimail Support [http://www.onlinetechs.us/incredimail-support.html] and found that the Tech support is run by another company. I was told, after the representative had remote control of my computer, they he could fix it for $59.00!!!!!!!!

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Updates

Postby IncrediAdmin2 » Wed Dec 05, 2012 5:47 pm

Please note that the support service you have contacted is not related with IncrediMail, the IncrediMail Support is only available via email and via this forum.

In order to solve the issue you encountered, please do the following:

Right-click the IncrediMail Tray Icon and select 'Exit'.
Browse to the following path:

Windows XP - C:\Documents and Settings\All Users\Application Data\IncrediMail\Data

Windows Vista / 7 – C:\ProgramData\IncrediMail\Data
Completely delete the 'Licenses' folder.
After deleting the 'Licenses' folder, try to register your IncrediMail product again.
Please let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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