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IncrediMail has encountered a problem and needs to close.

Posted: Tue Feb 26, 2013 3:58 pm
by noha77
Your IncrediMail Version: 2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
NOTHING

If you receive any error message, please quote it precisely:
Exception: ACCESS_VIOLATION (C0000005) - on reading from 075F01E0
Faulting Offset: 00002CEB
Module: ImApp.exe

00002CEB ImApp.exe


Please provide a full description of the problem:
I REINSTALLED IT AND SAME ERROR EXISTS AND IT KEEPS RESTARTING.................HELP

Re: IncrediMail has encountered a problem and needs to close

Posted: Thu Feb 28, 2013 12:02 pm
by IncrediAdmin2
What do you do prior to getting this message?

How often does this occur?

Which IncrediMail version do you have installed?

Re: IncrediMail has encountered a problem and needs to close

Posted: Sun Jan 05, 2014 10:04 pm
by SSusan
Got exactly the same problem here.

Each time i start IncrediMail it keeps showing "IncrediMail has encountered a problen and needs to close".

Exception: ACCESS_VIOLATION (C0000005) - on reading from 040D036A
Faulting Offset: 00002CEB
Module: ImApp.exe

00002CEB ImApp.exe

I don't need to do anything to get this message. Once it tries to connect to any mailserver or just even clicking an E-Mail in my inbox.
It does happen each time i try to use any function.
I am running IncrediMail 2.0

I also reinstalled IncrediMail and the same error still exists. I could use some help here <Smile>
Thanks

EDIT:
Funny thing after installing Windows Updates it does work without any errors lol

Re: IncrediMail has encountered a problem and needs to close

Posted: Mon Jan 06, 2014 5:20 pm
by IncrediAdmin2
Has the issue been resolved?

Re: IncrediMail has encountered a problem and needs to close

Posted: Thu Jan 23, 2014 8:25 am
by ToPa
I have the exact same problem, and no updates from windows has fixed it. Please help, I've written several times under "send error report" and I get no help at all... UGH
Again, the problem is exactly like the one the poster outlined above.

Re: IncrediMail has encountered a problem and needs to close

Posted: Thu Jan 30, 2014 4:33 pm
by IncrediAdmin2
When did you start getting this crash?

How often does it occur?

What exactly do you do prior to it happening?

Re: IncrediMail has encountered a problem and needs to close

Posted: Sun Feb 02, 2014 12:15 am
by rayjo
ToPa wrote:I have the exact same problem, and no updates from windows has fixed it. Please help, I've written several times under "send error report" and I get no help at all... UGH
Again, the problem is exactly like the one the poster outlined above.





I think we all have the same error message incredimail
and nobody here will help us know
I wonder what this forum
There are apparently on this forum that incompetent
Help yourself and heaven help you !
must be their motto
Sorry for you and me

Re: IncrediMail has encountered a problem and needs to close

Posted: Sun Feb 02, 2014 8:04 am
by ToPa
rayjo wrote:
ToPa wrote:I have the exact same problem, and no updates from windows has fixed it. Please help, I've written several times under "send error report" and I get no help at all... UGH
Again, the problem is exactly like the one the poster outlined above.





I think we all have the same error message incredimail
and nobody here will help us know
I wonder what this forum
There are apparently on this forum that incompetent
Help yourself and heaven help you !
must be their motto
Sorry for you and me
rayjo wrote:
ToPa wrote:I have the exact same problem, and no updates from windows has fixed it. Please help, I've written several times under "send error report" and I get no help at all... UGH
Again, the problem is exactly like the one the poster outlined above.





I think we all have the same error message incredimail
and nobody here will help us know
I wonder what this forum
There are apparently on this forum that incompetent
Help yourself and heaven help you !
must be their motto
Sorry for you and me
Yeah, incredimail's support has always been the worst! You notify them of the problem, and IF they reply, it's with the same questions they ask every single time... as if something you did was the cause of the problems because they refuse to fix the bugs. I think they just want you to "upgrade" and pay the price... well I refuse to buy anything else from them until I get answers. I've bought a copy of Outlook and I'm in the process of switching over... Incredimail just makes me FURIOUS... all their cutsie tootsie "Have a Question?" and smiles and childish graphics... and no real help or support... this is among the worst companies I've had to ever deal with...

Re: IncrediMail has encountered a problem and needs to close

Posted: Mon Feb 03, 2014 5:46 pm
by IncrediAdmin2
I am sorry to hear you are not pleased with the forum support, we do our best to assist our users with any issue they encounter.

They reason we ask the same questions regarding similar issues is for diagnostics of the problem users encounter.

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:

1. Print out these instructions so you can follow them after restarting your computer.

2. Restart your computer.

3. Before Windows starts, press the 'F8' key on your keyboard.

4. Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.

After Windows starts up, open IncrediMail and let me know if the problem continues to occur.
 
Please Note: To restore your computer to its normal state, simply reboot it.

Re: IncrediMail has encountered a problem and needs to close

Posted: Tue Feb 11, 2014 7:36 pm
by Melli0403
This posts are my Problem too... please help me!!

The Windows boost does not disappear my problem.

Greetings Melli0403