Merging imm & imh files

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tobyz95
IncrediUser
IncrediUser
Posts: 3
Joined: Mon Jan 09, 2012 5:48 pm

Merging imm & imh files

Postby tobyz95 » Sun Feb 09, 2014 4:35 pm

Your IncrediMail Version: IncrediMail Premium 2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Browser=IE10
accidently overwrote my email files


If you receive any error message, please quote it precisely:
no

Please provide a full description of the problem:
A while ago I accidently overwrote my email files so I lost what I had prior to that date <Sad Smile> ...however I still have the imm imh files for those. Is there a way to merge the old with the new?

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Merging imm & imh files

Postby IncrediAdmin2 » Wed Feb 12, 2014 2:42 pm

To import the data in the .imm and .imh files, please copy the files to a new folder on your desktop and do the following:

**1.** Open IncrediMail, click the 'File' menu, scroll to 'Import and Export' and select 'Import Messages...'.

**2.** In the 'Import Messages' dialog, select 'IncrediMail' and click 'Next'.

**3.** Click 'Select Folder' and browse to the folder located on your Desktop to finish the Import.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

tobyz95
IncrediUser
IncrediUser
Posts: 3
Joined: Mon Jan 09, 2012 5:48 pm

Re: Merging imm & imh files

Postby tobyz95 » Thu Feb 13, 2014 6:21 pm

Hi, Thanks for responding. It doesn't work...when I get to the second screen the next button won't light up to go any further. <Sad Smile>

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Merging imm & imh files

Postby IncrediAdmin2 » Thu Feb 20, 2014 2:54 pm

Which folder are you selecting as the source of import? What does it contain?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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