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Impossible to open links in Chrome

Posted: Sun Nov 23, 2014 9:48 am
by nicotat
Your IncrediMail Version: 2.0 build 6395274
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?
Nothing especially. Everythings worked fine yesterday.

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
Hi everybody
I have an issue when I want to open links with Chrome. I must wait a long time (30 seconds) before Chrome opens the site.
I don't have this problem with another browser like Opera.
I remove Chrome to reinstall it without succes.
I change Incredimail version without succes.
I start Windows in safe mode and everything is ok in Chrome.
I cleaned with Ccleaner and Malwarebyte: No succes
If I try with an other email software, it's ok to open links in Chrome.
I don't understand why I need to wait 30 seconds to open my tab in Chrome <Cool> <Devil>

Thanks for your help and have a nice day

Re: Impossible to open links in Chrome

Posted: Sun Nov 23, 2014 7:32 pm
by lexnick
I just came here to try and find a solution to the same exact issue. I use Chrome and it takes about 30 seconds after I click the link for the page to show in Chrome. It's getting very frustrating. emoticon-0121-angry

Re: Impossible to open links in Chrome

Posted: Sun Nov 23, 2014 9:45 pm
by nicotat
Hi lexnick
And with another browsers, same ?
With another email soft, can you open links in Chrome ?
In safe mode, does it work ?

Re: Impossible to open links in Chrome

Posted: Mon Nov 24, 2014 2:20 pm
by lexnick
I downloaded Firefox and it works fine. I didn't try safe mode or anything because I figured it wouldn't work if it didn't for you.

Re: Impossible to open links in Chrome

Posted: Wed Nov 26, 2014 6:12 pm
by LindaGentile
I have the same issue. except it won't open at all

Im running windows 8

this is creating some issues for me. please fix!

Re: Impossible to open links in Chrome

Posted: Thu Nov 27, 2014 2:59 pm
by IncrediAdmin2
The problem you are experiencing can usually be solved by deleting your IncrediMail 'Runtime' folder. After deleting the Runtime folder, the folder will be automatically recreated, and your IncrediMail content will once again be saved each time it is used:

**1.** To delete your 'Runtime' folder, please click the following link -

http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe

**2.** Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.

Open IncrediMail and let me know the results.

Re: Impossible to open links in Chrome

Posted: Thu Nov 27, 2014 2:59 pm
by IncrediAdmin2
The problem you are experiencing can usually be solved by deleting your IncrediMail 'Runtime' folder. After deleting the Runtime folder, the folder will be automatically recreated, and your IncrediMail content will once again be saved each time it is used:

**1.** To delete your 'Runtime' folder, please click the following link -

http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe

**2.** Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.

Open IncrediMail and let me know the results.

Re: Impossible to open links in Chrome

Posted: Thu Nov 27, 2014 10:09 pm
by nicotat
Thanks for your help but it doesn't work.
I delete the "runtime" folder and same, about 30 seconds to open the link in Chrome. <Sad Smile>

Re: Impossible to open links in Chrome

Posted: Sat Nov 29, 2014 12:01 pm
by nicotat
Up <Smile>

Re: Impossible to open links in Chrome

Posted: Tue Dec 02, 2014 9:52 am
by Veronica59
I have the same problem: my links open very slowly in Google and my links Facebbok s' open at all.
It works with Internet Explorer.

your repair solution does not change

For help please !!! <Sad Smile>