Crash App

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mom2joshcanpark
IncrediUser
IncrediUser
Posts: 4
Joined: Tue May 13, 2014 1:41 am

Crash App

Postby mom2joshcanpark » Thu Mar 12, 2015 12:04 am

Your IncrediMail Version: Latest
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
Almost a year ago Incredimail crashed and I have uninstalled, reinstalled, upgraded and it still will not launch.

If you receive any error message, please quote it precisely:
Problem signature:
Problem Event Name: APPCRASH
Application Name: IncMail.exe
Application Version: 6.6.0.5288
Application Timestamp: 524abb1e
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c015000f
Exception Offset: 00084671
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Please provide a full description of the problem:
It crashed about a year ago and now though I uninstall and install and says it's installed, I get this message.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Crash App

Postby IncrediAdmin2 » Thu Mar 12, 2015 5:15 pm

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:

1. Print out these instructions so you can follow them after restarting your computer.

2. Restart your computer.

3. Before Windows starts, press the 'F8' key on your keyboard.

4. Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.

After Windows starts up, open IncrediMail and let me know if the problem continues to occur.
 
Please Note: To restore your computer to its normal state, simply reboot it.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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