Remove IM COMPLETELY from my PC is not possible???

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chelios
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Remove IM COMPLETELY from my PC is not possible???

Postby chelios » Mon Mar 16, 2015 3:39 pm

Your IncrediMail Version: 2
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP

What have you done before the problem occurred?
GENERAL QUESTION

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
If I remove IM from my PC by using my "software remove program"...IM will not/never be removed COMPLETELY ???? <Surprised> emoticon-0145-shake
I have to wipe off IM from my hard disc by a specialist???
Is that a fact??? I must say, I have heared that already from 3 different sources, but did not pay the proper attention so far. I really want to get an OFFICIAL answer here!-or please get me an address/contact where I can turn to. Thank you!

fifalivex
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby fifalivex » Thu Mar 19, 2015 4:04 am

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chelios
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby chelios » Thu Mar 19, 2015 4:34 pm

ok...whats to think now ..."no answer is already an answer" ??? Or no traffic here at all? <Sad Smile>

chelios
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby chelios » Thu Mar 19, 2015 4:43 pm

...uuupppsss...its already all over Google. <Clapping>
e.g. http://freedllrepair.com/spytips/Quickly-Remove-Adware.IncrediMail_15_187288.html

Summertime
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby Summertime » Sun Mar 22, 2015 4:39 am

I would go into the Registry regedit

and bring up FIND,

then when and if IM comes up,

delete it.

Also IOBIT is a good product to

shred and uninstall difficult products.

chelios
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby chelios » Fri Mar 27, 2015 11:43 am

Thank you Summertime <Wink> ....

atticsmouse
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby atticsmouse » Mon Mar 30, 2015 6:42 am

Yeah I uninstalled it, but then got this pop up saying there was trojan.gen.2 on my computer. I had to go to c:\users\my name\desktop\imail and delete the file, then run ccleaner or something similar to get it completely off your computer. Good luck!

This is what my antivirus popped up:

Filename: incredimail_tsv65xlpu.exe
Threat name: Trojan.Gen.2

Details
Unknown Community Usage,  Unknown Age,  Risk High

Origin
Downloaded from
 http://dde.s.ddirectdownload-about.com/76/810/ct8100976/b64953b6369a4d2981ae0c5f88f24757/Downloads/Prod/DDE1.4.0.5.150121.02/15-03-23-08.30.34.434/IncrediMail.exe?filename=IncrediMail_TSV65XLPU.exe

chelios
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby chelios » Mon Mar 30, 2015 10:55 am

atticsmouse...thanks, and you are right. The "deinstall" as IM "offers" will not remove it completely. You must do many additional, to stop IM lourking in the background and causing problems. Advices therefore are all over Google. You have to treat it like every nasty male- and spyware: e.g.
http://www.newbie.org/help/messages/11195.html or:
http://www.optimize-your-pc.org/how-to-remove-incredimail

catbags1
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Re: Remove IM COMPLETELY from my PC is not possible???

Postby catbags1 » Wed Jul 29, 2015 9:35 pm

I have had this problem myself.
The answer, (it worked for me) is to download REVO uninstaller, it's free.
This removes all the dregs that the Control Panel uninstallers leaves behind. i.e. registry items.

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Re: Remove IM COMPLETELY from my PC is not possible???

Postby IncrediAdmin » Sun Aug 02, 2015 5:29 pm

Click this link for detailed uninstall instructions - http://www.incredimail.com/home/uninstall
Best regards,

IncrediAdmin
IncrediMail Customer Support

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