emails recieving but no where to be seen

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Posts: 1
Joined: Fri Apr 12, 2013 11:29 am

emails recieving but no where to be seen

Postby tetron999 » Fri May 01, 2015 11:37 am

Your IncrediMail Version: 2.5 build 6605288/ ID/ 7/ 149228882
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
I did nothing, I am running internet explorer 11 and not 8 as stated above, the option was not there in the box.

If you receive any error message, please quote it precisely:
no error message

Please provide a full description of the problem:
this all started happening on the 24th april 2015

the box in the top right hand corner messages receiving email, example( receiving emails 1 out of 7) the box says that it successfully receives all emails, but there is no emails to be seen anywhere in any box, IE: inbox, deleted box, sent box, I have searched all the boxes but no new emails.

I have no problem receiving emails directly from my email provider (virgin media)
I have no problem receiving emails on my phone and tablet
I have sent a test email to myself but still the same problem, the box in the top right hand corner says receiving email but again no email to be seen.
when I send the test I receive it on my phone, tablet and virgin media email.

I tried to update the incredimail but got the error message (4320 please try again) I then went directly to the incredimail website and updated from there with success, this did not fix the retrieving email problem.

I still get the same error message when trying to update again.

I have been in contact with the internet provider, although they were helpful they said that the problem isn't at there end which makes sense as I am receiving email on every other way except incredimail.

I have even tried system restore with no success.

anyone help please ??????????

Posts: 1
Joined: Mon May 25, 2015 2:02 pm

Re: emails recieving but no where to be seen

Postby irocalot2 » Mon May 25, 2015 4:30 pm

can anyone help me I transferred my emails from Version 2.5 with winXP to Version 2.5 in Windows 7 but even thought it says the transfer was successful I cannot see any emails... I figure it has something to do with the identity folder but cannot figure it out can anyone help

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: emails recieving but no where to be seen

Postby IncrediAdmin2 » Mon Jul 06, 2015 3:41 pm

The issue you are dealing with may be caused by incorrect account details. I would like you to reconfigure your email using the 'Email Setup Wizard':

**1.** First please refresh your IncrediMail installation by clicking on the following link -

**2.** Click 'Tools' and then select 'Email Accounts...'.

**3.** Chose your account, click 'Remove'. To reconfigure the account, click 'Add'.

**4.** In the Account Wizard window, choose 'Let me configure settings myself', and click 'Next'. **Please Note –** If you do not have another email client installed on your computer, you will not see the 'Let me configure…' option. Continue to Step 5.

**5.** Please choose your email service provider. If it is not listed, click 'Other'.

**6.** Follow the instructions to set up your account.

Let me know the results.

**Note:** Make sure that the password that you have entered is identical to the one your email account provider has given you.
Best regards,

IncrediMail Customer Support

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