Download progress box blackened out.

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ppisciot
IncrediUser
IncrediUser
Posts: 12
Joined: Fri Sep 17, 2010 10:06 pm

Download progress box blackened out.

Postby ppisciot » Fri Jul 17, 2015 4:13 pm

Your IncrediMail Version: 2.5
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Nothing special

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
Lately, the download progress box in the upper right corner (also where the advertisements are located) is black. I don't miss the ads but cannot see the progress of the downloads except for the fact that the Get Mail button changes to Stop. Thanks.

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IncrediAdmin
Site owner
Site owner
Posts: 514
Joined: Thu Apr 24, 2008 11:29 am

Re: Download progress box blackened out.

Postby IncrediAdmin » Sun Aug 02, 2015 5:28 pm

It seems that the latest Adobe Flash Player update interfere with some IncrediMail components such as the Time&Date bar and the Notifiers appearance.

Please perform the following actions to resolve this issue:

1. First, click the below links and save both files to your desktop:

https://fpdownload.macromedia.com/get/flashplayer/current/support/u...

https://www.dropbox.com/s/g9l6xpi35xvxfsw/flashplayer17_0r0_191_win...

2. Close all browsers and run the 'uninstall_flash_player' file.

3. Once the uninstall process completes, run the second file.

4. Open IncrediMail and check the results.

Important Note: To avoid this issue in the future, please DO NOT select the 'Allow Adobe to install updates' check box during installation. Instead select one of the other options ('Notify me to install updates' or 'Never check for updates').
Best regards,

IncrediAdmin
IncrediMail Customer Support

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