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Folders missing from my backup

Posted: Sun Nov 15, 2015 11:06 pm
by gojeffie
I had to reinstall my hard drive and have restored files with my carbonite. When I imported my incredimail messages many of the folders are missing. Why did this happen and is there any way of retrieving my missing folders? This has not happened when I needed to do prior restores! I am ready to get a new email program!

Re: Folders missing from my backup

Posted: Tue Nov 17, 2015 1:43 pm
by IvanS
Do you still have drive with old data? Try to compare folders and see what could happened.

Re: Folders missing from my backup

Posted: Tue Nov 17, 2015 3:48 pm
by IncrediAdmin
How exactly did you backup your IncrediMail ? Please specify your actions.

Re: Folders missing from my backup

Posted: Sat Nov 21, 2015 11:20 pm
by gojeffie
My backup was with Carbonite. I am missing at least a third of my folders including my currant inbox messages and sent messages (those folders show up but have no messages in them). Some of these missing folders had important information in them that is now gone! I have twice tried restoring my IM folder from Carbonite to my desktop but the missing folders and messages are not there. Vicki

Re: Folders missing from my backup

Posted: Thu Nov 26, 2015 5:02 pm
by IncrediModerator
In this case, what version of IncrediMail were you previously using - 2.0 or 2.5 ?

And what version of IncrediMail are you now using - 2.0 or 2.5 ?

To determine the IncrediMail version, simply click on Help > About IncrediMail 2.x in the top menu.