Crash after Windows update

Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
Forum rules
Please read them carefully before posting new topic - Forum rules
User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7036
Joined: Wed Aug 12, 2009 2:58 pm

Re: Crash after Windows update

Postby IncrediModerator » Sun Jul 09, 2017 4:02 pm

In this case, to manually implement the crash fix in IncrediMail 2.0, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File Explorer, browse to the following path:
C:\Program Files (x86)\IncrediMail\Bin

3. Rename the file "PMC.dll" to "PMC.dll.old".

4. Relaunch the IncrediMail application.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

User avatar
Por2gal
IncrediUser
IncrediUser
Posts: 19
Joined: Mon Aug 30, 2010 1:36 am
Contact:

Re: Crash after Windows update

Postby Por2gal » Tue Aug 08, 2017 7:44 am

works for me.. since the latest windows
"Feature update to Windows 10, version 1703"
"2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4022725)"
"2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342)"
successfully installed on 28/07/2017
I uninstalled
"2017-07 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4025376)"
fingers crossed emoticon-0184-tmi

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7036
Joined: Wed Aug 12, 2009 2:58 pm

Re: Crash after Windows update

Postby IncrediModerator » Tue Aug 08, 2017 9:57 am

I am glad to hear IncrediMail is working once again :-)
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

jhwill
IncrediUser
IncrediUser
Posts: 54
Joined: Sat Jan 29, 2011 6:11 am

Re: Crash after Windows update

Postby jhwill » Mon Sep 11, 2017 6:44 am

Hi have been having problems on opening IM. I see they now say they have a fix? Bit wary about this as did a uninstall and reinstall a few months ago and my folders were a mess.. Had emails from years ago appear on my inbox etc etc.

A geek friend suggest that if your email is on your startup list e.g opens when computer started and it tries to load but is already running (if that makes sense) it will not open correctly and you get the error message. He suggested I take IM off my startup and when I turn my computer on just start IM from scratch. eg click on the IM icon to open.
Have tried this for a few days and it now does not come up with the error message and opens straight up.
So basically open your computer and remove the option of starting up IM on opening the computer. You can do this via the options box in IM
When you turn on your computer open up IM. Seems to work ok for me

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7036
Joined: Wed Aug 12, 2009 2:58 pm

Re: Crash after Windows update

Postby IncrediModerator » Mon Sep 11, 2017 12:44 pm

Thanks for sharing your particular solution in the Forum.

Suggestions by our customers are always appreciated :-)
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “Technical Issues (crashes, error messages, etc.)”

Who is online

Users browsing this forum: queennl16 and 5 guests