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Re: Crash after Windows update

Posted: Sun Oct 22, 2017 3:14 pm
by IncrediModerator
If the problem still continues, I would like you switch to another Windows user (create one if necessary), open IncrediMail, reconfigure your account, and see if the same problem occurs there as well.

For detailed instructions on how to create users in Windows 10, please refer to the online article at:
https://support.microsoft.com/en-us/ins ... windows-10

Please let me know the results.

Re: Crash after Windows update

Posted: Thu May 03, 2018 8:15 am
by Por2gal
User avatarIncrediModerator
Site Moderator
Site Moderator
Posts: 7202
Joined: 13 Aug 2009, 00:58
Re: Crash after Windows update
Postby IncrediModerator ยป 10 Jul 2017, 02:02

In this case, to manually implement the crash fix in IncrediMail 2.0, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File Explorer, browse to the following path:
C:\Program Files (x86)\IncrediMail\Bin

3. Rename the file "PMC.dll" to "PMC.dll.old".

4. Relaunch the IncrediMail application.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support


MAKE SURE YOU HAVE INSTALLED ALL RELEVANT WINDOWS UPDATE BEFORE 'RENAME'
I have had to install a new computer and found renaming the .dll file in Incredimail does not work at first, until i completed several days of installing updates for Windows 10, it is currently working, but i hold my fingers crossed