Lost all style boxes, e -cards, animation, notifier...

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comima1
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Posts: 21
Joined: Mon Jan 09, 2012 4:39 pm

Lost all style boxes, e -cards, animation, notifier...

Postby comima1 » Tue May 28, 2013 12:02 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
I was trying to send a nice e-mail !

If you receive any error message, please quote it precisely:
I also have ; no connection with the server : error 4320

Please provide a full description of the problem:
I have Internet Explorer 10 but not in your list...
As a customer for a long time I received a special version of IM : Premium. I had a lot of Golden gallery animation, for free. Some days ago I was asked to upgrade and to pay...what I did not do, and now everything is gone...I can only send blanc e-mails...I reinstalled IM but nothing helps. I click on an animation and I receive :
We hope you enjoyed your IncrediMail Premium Free Trial.
The feature you are trying to use is part of the IncrediMail Premium package.
To reactivate your IncrediMail Premium and continue enjoying all of its fantastic features, upgrade now.
FUNSAFEPRACTICALUpgrade my IncrediMail today!
I even do not have the standard IM and all the others, not from IM any more...
Every time I see a nice stationary, I douwnload it ...for years... I hope it is not lost...Because all the IM program is blocked...
What can I do please ?
I also received from you : Hello Comima,
Please accept my apologies for the delay in responding to your query.
I apologize for any inconvenience you have experienced, and ensure you your Gold Gallery Lifetime subscription will never expire, and you will always be able to access and use all Gold Gallery content from your IncrediMail program.
Due to changes in the IncrediMail website, IncrediMail is offering Gold Gallery users the ability to download each Gold Gallery Category (Ecards, Letters, Animations, Sounds, and Notifiers) in one easy-to-use click, similar to the previous ability to download entire Collections in one click.
Please understand your Gallery Gold Gallery Content will always be accessible through your IncrediMail program and the ability to use Lifetime Gold Gallery Content is and always will be Lifetime.
You may easily download each Category, and they will be imported to your Style Box or your Notifier dialog. That way your Gold Gallery Content will be available to you directly in your IncrediMail program without having to visit the Gallery and download each Content file individually.
Thed animation I downloaded and who are not from IM ( Hushport series, Chez Maya, By Kat, Anita's collection...in other words . everything )
Thanks for helping me out...IM is my only e-mali program.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Lost all style boxes, e -cards, animation, notifier...

Postby IncrediAdmin2 » Tue May 28, 2013 1:37 pm

To reinstall all your IncrediMail content, please click on the following link - http://www2l.incredimail.com/contents/s ... oback5.exe

Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.

Open IncrediMail and let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

comima1
IncrediUser
IncrediUser
Posts: 21
Joined: Mon Jan 09, 2012 4:39 pm

Re: Lost all style boxes, e -cards, animation, notifier...

Postby comima1 » Tue May 28, 2013 1:44 pm

I did what you told me....but nothing... still by every click the same : We hope you enjoyed your IncrediMail Premium Free Trial.
The feature you are trying to use is part of the IncrediMail Premium package.
To reactivate your IncrediMail Premium and continue enjoying all of its fantastic features, upgrade now.
FUNSAFEPRACTICALUpgrade my IncrediMail today!....and noooooo nice image...
Thanks.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Lost all style boxes, e -cards, animation, notifier...

Postby IncrediAdmin2 » Tue May 28, 2013 3:01 pm

We have developed a special utility that you may use to correct the situation you have described.
 
Please note this utility is specifically configured for the computer you are currently using (it recognizes your particular User ID) and cannot be used on any other computer.
 
To use this please click here:

http://www2l.incredimail.com/support/ut ... /NOFTT.exe

Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.

Open IncrediMail and let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

comima1
IncrediUser
IncrediUser
Posts: 21
Joined: Mon Jan 09, 2012 4:39 pm

Re: Lost all style boxes, e -cards, animation, notifier...

Postby comima1 » Tue May 28, 2013 5:02 pm

Hello again and thank you, oooh sooo much...I have almost everything back... I only do not have the animation of Golden Gattery back.
I am sorry, my english is not that good...
I even do not know if you are a Mr or a Mrs ( I am Michèle, comima is a part of my e-mail ! ) but please do accept my gratitude because you saved me from days and days of work !
Have a very nice evening and thanks again,
Michèle.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Lost all style boxes, e -cards, animation, notifier...

Postby IncrediAdmin2 » Tue May 28, 2013 5:19 pm

Thank you for your feedback.

Are you missing a specific animation? If so, you should be able to download it from the IncrediMail Online Gallery:

http://www.incredimail.com/english/gallery
Best regards,

IncrediAdmin2
IncrediMail Customer Support

comima1
IncrediUser
IncrediUser
Posts: 21
Joined: Mon Jan 09, 2012 4:39 pm

Re: Lost all style boxes, e -cards, animation, notifier...

Postby comima1 » Tue May 28, 2013 5:41 pm

A while ago I received this : You can easily download your Gold Gallery Content at the following page:
https://www.dropbox.com/sh/s3f6gb3yund3cos/rCuPCmxDPN
Since all Gold Gallery Content is now available as one download for each Category, you won't have to worry about missing any Content - it will be available to you in the Style Box and Notifier dialog.
So I did...but now all the Gold Gallery images are gone again ! When I click on one of them I receive that I have to pay to receive the exclusive Gold Gallery letters, e-cards, notifiers, skins and so on...
Thank you.
Michèle.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Lost all style boxes, e -cards, animation, notifier...

Postby IncrediAdmin2 » Wed May 29, 2013 12:06 pm

Did you lose the Gold Gallery content you had in your Style Box ?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

comima1
IncrediUser
IncrediUser
Posts: 21
Joined: Mon Jan 09, 2012 4:39 pm

Re: Lost all style boxes, e -cards, animation, notifier...

Postby comima1 » Wed May 29, 2013 1:01 pm

They are still in my Styles boxe but I can not use them anymore ( and I could till 2 days ago ) when I click on one of the I receive
Gouden galerij

Duizenden exclusieve Ecards, achtergronden en meer
Dit element maakt deel uit van de Gouden galerij.

Schrijf je nu in en ontvang het met onbeperkte toegang tot:
Ecards voor elke gelegenheidFantastische achtergronden voor brievenDolkomische animatiesFeestelijke meldersOntdek meer!

what means that now I heve to payto use them <Sad Smile> ...
Thank you.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Lost all style boxes, e -cards, animation, notifier...

Postby IncrediAdmin2 » Thu May 30, 2013 1:31 pm

Please click the 'Help' menu and select 'Licenses', which licenses appear in the window that opens?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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