All personal folders and subfolders gone missing

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Joined: Wed Feb 17, 2016 10:54 am

All personal folders and subfolders gone missing

Postby vivavega » Wed Feb 17, 2016 11:03 am

Hi, last week I updated IM to the latest version on my Win 7 pc.
I use IM for my business email, so I have an extensive folder organization. Now everything is in 1 inbox: almost 15000 messages.
I checked in the App Data/.../Message store folder, and all the .imm and .imh files referring to my folders are still there.
I tried to delete the Folder.imm file, but that doesn't work.
Please help me, it's getting quite urgent.
I have a premium account, I also asked for VIP assistance, but no answer there yet.
Thank you!

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