Accessin backup from CD

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Posts: 6
Joined: Sat Sep 07, 2013 6:20 pm

Accessin backup from CD

Postby xaghra » Sat Sep 07, 2013 6:42 pm

Your IncrediMail Version: 2.5
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Backed up emails to CD-tried to open CD and read contents

If you receive any error message, please quote it precisely:

This file does not have a program associated with it for performing this action. Please install a program or, if one is installed, create an association in the Default programmes control panel

Please provide a full description of the problem:
The full description is as above-would appreciate what the error message means and how to resolve this issue please

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Accessin backup from CD

Postby IncrediAdmin2 » Wed Sep 11, 2013 2:43 pm

This file can be imported only with IncrediBackup, to import it, register your IncrediBackup code in IncrediMail and install the IncrediBackup program. Then follow the steps below:

To restore a saved IncrediMail Account using IncrediBackup, please do the following:

1. Close your IncrediMail completely by right-clicking the IncrediMail envelope in your Taskbar, and clicking 'Exit'.

2. Open IncrediBackup.

3. Press the 'Restore Account' button in the IncrediBackup dialog that opens.

Please Note: When choosing to restore an Account to an already existing Account, all Emails, Folders, Contacts and Content will be overwritten, and anything already existing in your Account will be deleted.

You will now see a list of the Accounts in your IncrediMail, listed according to their Profile Name.

• To restore your Backup to a New Account, please click 'Restore emails into a new account (Recommended)'.

• To restore your Backup to an Already Existing Account (which will remove existing data), select the desired Account from the list.

1. Click 'Next'. If a warning box appears, read it first, and then press 'OK' if you wish to continue.

2. You will now be asked to designate the location of your Backup. Browse to this location, select the '.ibk' file, and then press 'Open'.

Please Note: You may be asked again if you are sure you’d like to restore files to the Account. Click 'OK'.

3. Once your Restore has completed, a new window will open. You can either click 'OK' to finish, or you can press 'Click here to open IncrediMail', which will open IncrediMail using your restored Account.
Best regards,

IncrediMail Customer Support

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