Incredimail / Facebook / Crash

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Joined: Fri Sep 13, 2013 8:19 am

Incredimail / Facebook / Crash

Postby TomOG » Fri Sep 13, 2013 8:34 am

Your IncrediMail Version: newest
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
Windows 7 64bit

when I go to Incredimail left on Facebook, no matter which button, Profile, pictures, etc. from Incredimail crashes.
while he gives out the following error message:
Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 000289F6
Modules: ImUtilsU.dll

000289F6 ImUtilsU.dll
00016D3A USER32.dll
000177C4 USER32.dll
0001788A USER32.dll

Can you help me?
Thank you

If you receive any error message, please quote it precisely:

Please provide a full description of the problem:

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Incredimail / Facebook / Crash

Postby IncrediAdmin2 » Wed Sep 18, 2013 12:02 pm

To resolve this issue, remove the Facebook icon from your Folder List, simply do the following:

1. Click the IncrediMail 'Tools' menu and then 'Options'.
2. Under the 'Emails' tab, click the 'Facebook Settings...' button and remove the check from 'Show 'Facebook' Folder'.
Please let me know if this was helpful.
Best regards,

IncrediMail Customer Support

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