Crash after 14.March.2017 Windows 10 update

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PunkHumanoid
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Crash after 14.March.2017 Windows 10 update

Postby PunkHumanoid » Thu Mar 16, 2017 6:45 pm

<Sad Smile> After Windows update 14.3.2017 Incredimail crashing, you can't send or receive E-mails.
It seems many other software is crippled after this update.

IncrediMail has encountered a problem and needs to close. We are sorry for the inconvenience.

Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 0000346B
Module: CompPkgSup.DLL

0000346B CompPkgSup.DLL
0000417A CompPkgSup.DLL
000021CE CompPkgSup.DLL
00001E21 CompPkgSup.DLL
00001EFD CompPkgSup.DLL
000162C4 KERNEL32.DLL
00060FD9 ntdll.dll

Any help from Incredimail wizards?

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Re: Crash after 14.March.2017 Windows 10 update

Postby IncrediModerator » Thu Mar 16, 2017 6:51 pm

To address this issue, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.

If the problem continues, I would like you to boot your computer in Safe Mode, which loads Windows with only the necessary drivers, and then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:

1. Click on the Windows Start menu, type "msconfig" in the search box, and press <Enter> on your keyboard.

2. In the 'System Configuration' dialog, go to the 'Boot' tab.

3. Under 'Boot Options', select the options "Safe boot" and "Network".

4. In addition, make sure the option "Make all boot settings permanent" is not selected.

5. Click on OK and then restart your computer.

After Windows starts up, open IncrediMail and let me know if the problem continues to occur.

To restore your computer to its normal state, simply restart it once again.

Note: If for some reason you get stuck in Safe Mode, simply open the System Configuration dialog once again, and on the General tab, select the option "Normal Startup". Click on OK and then restart your computer.

Looking forward to hearing from you.
Best regards,

IncrediModerator
IncrediMail Customer Support

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PunkHumanoid
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Re: Crash after 14.March.2017 Windows 10 update

Postby PunkHumanoid » Thu Mar 16, 2017 7:23 pm

I did everything you said, but problem continues. After 5 minutes error box appearing and program is crashed. :(

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Re: Crash after 14.March.2017 Windows 10 update

Postby PunkHumanoid » Fri Mar 17, 2017 11:53 am

Removed Security Update for Windows KB 4013429
and IM working again... at least one hour without crash by now. <Yes>

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Re: Crash after 14.March.2017 Windows 10 update

Postby dallasav » Fri Mar 17, 2017 8:48 pm

This crash just started today for us too. Is Incredimail going to fix or is solution to remove Windows 10 security update?

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Re: Crash after 14.March.2017 Windows 10 update

Postby dallasav » Fri Mar 17, 2017 8:54 pm

Not sure what happened to my post, so if it shows up twice I apologize.

This crash just started today for us too.
Is Incredimail going to fix this issue or is the only solution to remove Windows 10 update?

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Re: Crash after 14.March.2017 Windows 10 update

Postby PunkHumanoid » Sat Mar 18, 2017 2:36 pm

Please note that Windows 10 will reinstall KB 4013429 automatically after you uninstall it. So what can I do about it? <Sad Smile>

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Re: Crash after 14.March.2017 Windows 10 update

Postby Por2gal » Sun Mar 19, 2017 5:00 am

I am a paid premium user and I've tried to uninstall 'Incredimail 2.0" so I could install 2.5, HOWEVER I lost ALL my saved emails .
i could not retrieve them, even after searching on my computeR, where I found the emails in the 'Runtime' and 'Messages' folder but could not 'export' them into 2.5
I am now back where i started. Uninstalled 2.5 so i could Install 2.0 to retrieve my emails but I'm still getting
Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 0000346B
Module: CompPkgSup.DLL

0000346B CompPkgSup.DLL
0000417A CompPkgSup.DLL
000021CE CompPkgSup.DLL
00001E21 CompPkgSup.DLL
00001EFD CompPkgSup.DLL
000162C4 KERNEL32.DLL
00060FD9 ntdll.dll
00060FA4 ntdll.dll


frustrating and totally unappealling.
if this isnt sorted with Flash, Yahoo and now this inconvenience, I will be looking elsewhere for a program that works.

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Re: Crash after 14.March.2017 Windows 10 update

Postby Por2gal » Sun Mar 19, 2017 5:05 am

PunkHumanoid wrote:Please note that Windows 10 will reinstall KB 4013429 automatically after you uninstall it. So what can I do about it? <Sad Smile>


after uninstalling the update, i use a program that will help me "hide" this update from re-installing.

'wushowhide'
from http://www.window-hide.com/

i hope someone can put up an updated list of KB issues we should look for to Avoid
Last edited by Por2gal on Sun Mar 19, 2017 11:23 pm, edited 1 time in total.

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Re: Crash after 14.March.2017 Windows 10 update

Postby IncrediModerator » Sun Mar 19, 2017 5:07 pm

To manually implement the crash fix in IncrediMail 2.0, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File Explorer, browse to the following path:
C:\Program Files (x86)\IncrediMail\Bin

3. Rename the file "PMC.dll" to "PMC.dll.old".

4. Relaunch the IncrediMail application.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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