Won't send with attachments after buying Gold Gallery

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Tmac61
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Won't send with attachments after buying Gold Gallery

Postby Tmac61 » Sun Mar 19, 2017 2:39 pm

I upgraded to Gold Gallery in the last day or two and I can no longer send emails with an attachment, nor can I use the smart notifiers, which was one of the reasons I upgraded. I can send emails under a new identity. I have deleted the Gold Gallery and re-registered it. I have also reconfigured my email but nothing has seemed to work. Also, when my computer goes to sleep now, my email will crash upon waking up my computer.

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Re: Won't send with attachments after buying Gold Gallery

Postby IncrediModerator » Sun Mar 19, 2017 5:12 pm

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
Best regards,

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Re: Won't send with attachments after buying Gold Gallery

Postby IncrediModerator » Sun Mar 19, 2017 5:12 pm

If the problem continues, as you say that you are able to send attachments in the new identity, to import the existing messages and contacts into the new working identity, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File Explorer, browse to the following path:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

9. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

10. In the pop-up window, select "IncrediMail Address Book" and click on Next.

11. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

12. When complete, click on Finish.

Please let me know the results.
Best regards,

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