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empty messages from deleted folder is not working

Posted: Tue Apr 11, 2017 9:56 am
by sinan
Hi.
I set incredimail to empty messages from deleted items after 33 days but did not work.
Please help.
Thanks.

Re: empty messages from deleted folder is not working

Posted: Wed Apr 12, 2017 3:29 pm
by IncrediModerator
Our developers are aware of the issue you encountered and are working on a solution.

In the meantime, you will need to manually delete the messages from the Deleted Items folder.

To delete messages in bulk, simply select the first message, hold down the <Shift> key, and then select the last message.

After that, simply press <Delete> on your keyboard.

Please accept our apologies for any inconvenience this may have caused.

empty messages from deleted folder is not working

Posted: Thu May 18, 2017 8:43 am
by HuchLow
On my system, I do not see the indications of messages and notifications as they are very, very dark against a dark background. Is there something I can do to change this?

Re: empty messages from deleted folder is not working

Posted: Sun May 21, 2017 11:44 am
by IncrediModerator
Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.

Re: empty messages from deleted folder is not working

Posted: Sun May 21, 2017 11:44 am
by IncrediModerator
If the problem continues, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When complete, please restart your computer.

Please let me know the results.