Inbox items not importing from IM folders.

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Rockybeach
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Inbox items not importing from IM folders.

Postby Rockybeach » Fri May 05, 2017 9:30 pm

I had to Reset my Windows 10 machine and now I am trying to import the messages from my old IM identities. (Had them saved on the D: drive)

The folders import but nothing shows up from the Inbox. I had a lot of emails in the inbox waiting to be dealt with and need them back.

Please help ASASP !

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Re: Inbox items not importing from IM folders.

Postby IncrediModerator » Sun May 07, 2017 12:49 pm

In this case, when importing the messages, rather than selecting the option "All Folders", please select the option "Select Folders" and try importing the individual folder into your current installation.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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HuchLow
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Inbox items not importing from IM folders

Postby HuchLow » Mon May 22, 2017 8:42 am

Every message in the inbox I receive says it was sent at "Sent:70/01/01 10:00"

Please try to fix the glitch.
Currently on AU4.

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Re: Inbox items not importing from IM folders.

Postby IncrediModerator » Mon May 22, 2017 10:04 am

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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