Video reception problem with incredimail

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Wallace33
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Video reception problem with incredimail

Postby Wallace33 » Fri Jul 07, 2017 10:39 am

Hello..

For a few days now, I can not open messages containing a video.

As soon as I mouse over the message, an error message informs me that "Incredimail has stopped working".

One problem caused the program to stop working properly ..........

I have to close the program and restart Incredimail.

Can someone help me?

Thank you in advance. Cordially.

Regards
James

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Re: Video reception problem with incredimail

Postby IncrediModerator » Sun Jul 09, 2017 3:58 pm

Such performance issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: Video reception problem with incredimail

Postby IncrediModerator » Sun Jul 09, 2017 3:59 pm

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: Video reception problem with incredimail

Postby IncrediModerator » Sun Jul 09, 2017 4:00 pm

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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Wallace33
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Re: Video reception problem with incredimail

Postby Wallace33 » Mon Aug 28, 2017 6:28 am

Hello..

Thanks a lot to gives the suggestions!! thanks for taking your precious time!!!

Regards
James

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Re: Video reception problem with incredimail

Postby IncrediModerator » Mon Aug 28, 2017 9:28 am

I am glad to hear the matter has since been resolved :-)
Best regards,

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