Page 1 of 1

Cannot Import data... URGENT help needed...

Posted: Sat Jul 15, 2017 10:13 am
by savvart
Hi there,

I've tried several times to import into my new installation of Incredimail 2.5 but no luck.

This is the error I get on completion of the attempted import via the import wizard:

Exception: MICROSOFT_CRT (E06D7363)
Faulting Offset: 000EB782
Module: KERNELBASE.dll

000EB782 KERNELBASE.dll
00028E89 MSVCR80.dll
00089BE3 MFC80U.DLL
00023B21 MFC80U.DLL
00025C12 MFC80U.DLL
00025930 MFC80U.DLL
00073C42 ImUtilsU.dll
000E7D42 KERNELBASE.dll
00071FDC ntdll.dll
000F4AC2 KERNELBASE.dll
000F4AE7 KERNELBASE.dll
0001ECA7 MSVCR80.dll
00034192 MSVCR80.dll
000733BD ImUtilsU.dll
00034192 MSVCR80.dll
000D9522 ImUtilsU.dll
000D8762 ImUtilsU.dll

I've also tried to import the data.cab files manually after exporting them to the desktop. The folders come in but are empty. HELP...
But the contacts were added manually though.

Thanks.

Re: Cannot Import data... URGENT help needed...

Posted: Mon Jul 17, 2017 8:51 am
by IncrediModerator
In this case, to manually import the previous messages and folders, please do the following:

1. Download the WinRAR application at:
http://download.cnet.com/WinRAR-64-bit/ ... 65579.html

2. In File Explorer, copy the "IncrediMail Transferred Data" folder to your Windows Desktop.

3. Open the "IncrediMail Transferred Data" folder now contained on your Desktop, right-click on the "IncrediMail Data.cab" file, and select the option "Extract Here". Depending on the size of your files, the extraction may take a few moments.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click Next.

6. Click "Select Folder" and browse to the "Identities" folder contained in the "IncrediMail Transferred Data" folder on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

Please let me know the results.

Re: Cannot Import data... URGENT help needed...

Posted: Tue Jul 18, 2017 3:42 am
by savvart
Hello again,

I did exactly as you have asked and the folders it imports are still empty...

Also, VERY importantly, will you be fixing the import export of data so that we do not have to do it manually????

Thanks

Re: Cannot Import data... URGENT help needed...

Posted: Tue Jul 18, 2017 12:07 pm
by IncrediModerator
In this case, when importing the messages, rather than selecting the option "All Folders", please select the option "Select Folders" and then try importing the individual folders into your current installation.

If the problem continues, I would like you to temporarily downgrade to IncrediMail 2.0, import the messages from your previous identity into that version of IncrediMail, and then upgrade to IncrediMail 2.5.

To achieve this, please do the following:

1. Go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

Note: As the uninstall script only removes the exe/dll files, the existing data and settings should not be affected.

2. Once the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.0:
http://www.incredimail.com/english/down ... =fullsetup

3. Open IncrediMail and import the messages once again from your previous installation (as per my earlier instructions).

To be continued...

Re: Cannot Import data... URGENT help needed...

Posted: Tue Jul 18, 2017 12:07 pm
by IncrediModerator
4. Upon verifying that all of the messages have been imported, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

Please let me know the results.

Re: Cannot Import data... URGENT help needed...

Posted: Sat Jun 01, 2019 12:29 am
by savvart
I attempted to import into the older version as you suggested above and it did NOT work, again.

Also when I click to import the messages from the identities folders nothing is found and I cannot continue.

I really need to get to those messages urgently...

thx

Re: Cannot Import data... URGENT help needed...

Posted: Mon Jun 03, 2019 10:48 am
by savvart
Is there anyone there????????????

I need help fast, please...........

Re: Cannot Import data... URGENT help needed...

Posted: Sun Jun 16, 2019 4:03 am
by savvart
Is there any help available????

It has been weeks now and I cannot get into my important messages...!!!

Please, can someone assist?

Thanks