error 535

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corinne2003
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error 535

Postby corinne2003 » Sat Jul 15, 2017 6:12 pm

Please help. Started getting error 535 Incorrect authentication data last week. Can't send or receive. Incoming mail remains at 0%.
Changed nothing to cause it.
Uninstalled and reinstalled w/o firewall....still no change.

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Re: error 535

Postby IncrediModerator » Mon Jul 17, 2017 8:48 am

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

**If the problem continues**, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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Re: error 535

Postby IncrediModerator » Mon Jul 17, 2017 8:48 am

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
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corinne2003
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Re: error 535

Postby corinne2003 » Fri Jul 21, 2017 10:28 pm

I uninstalled, and did a new install/setup according to your post.. Sent a test email to another email and it was received. Sent back a reply to Incredimail and it is now at 50% as to receiving..this has been 'receiving' for at least 15 minutes. This is my laptop.

My incredimail on my tower works fine.

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Re: error 535

Postby IncrediModerator » Sun Jul 23, 2017 1:13 pm

To further address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail
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Re: error 535

Postby IncrediModerator » Sun Jul 23, 2017 1:13 pm

If the problem continues, are you able to receive messages from that email account in Mozilla Thunderbird ?

If not, please contact your mail provider regarding the matter. Once you are able to receive the messages in Thunderbird, you should also be able to do so in IncrediMail.

If so, to further address this issue, please click on Tools > Email Accounts, select the appropriate account, click on "Properties", and post a screenshot of the General, Servers, and Advanced tabs.

In addition, please post a screenshot of the "Server Settings" and "Outgoing Server (SMTP)" tabs in Mozilla Thunderbird for comparison.

Note: To display the top menu in Thunderbird, simply press the <Alt> key on your keyboard. After that, please click on Tools > Account Settings and send us a screenshot of the above tabs.

To create the screenshots, please run the following executable:
http://www2.incredimail.com/contents/se ... enshot.exe

When you arrive at each of the above tabs, click on "Make Screenshot" in the bottom right-hand corner of your screen.

When done, close the IncrediMail Screenshot Creator and attach the "IncrediMail__000X.JPG" files created on your Desktop to your next post.

Looking forward to hearing from you.
Best regards,

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IncrediMail Customer Support

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