Data Transfer Wizard no Export File

Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
Forum rules
Please read them carefully before posting new topic - Forum rules
onlythebaz
IncrediUser
IncrediUser
Posts: 1
Joined: Thu Jul 20, 2017 11:35 am

Data Transfer Wizard no Export File

Postby onlythebaz » Thu Jul 20, 2017 11:46 am

on my Data Transfer Wizard I do not have an Export Data & Setting when you look at the options ?

How do I transfer Data

Help shows an Export file ?

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7036
Joined: Wed Aug 12, 2009 2:58 pm

Re: Data Transfer Wizard no Export File

Postby IncrediModerator » Sun Jul 23, 2017 1:15 pm

As the export function has been removed in the latest build of IncrediMail 2.5 due to various problems with the transfer wizard, to manually backup the IncrediMail data, please do the following:
 
1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File/Windows Explorer, browse to the following location:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user.

As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the online article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your chosen backup location.
 
To later import the backup, please do the following:

1. Copy the "Identities" folder from the backup location to your Desktop.

2. Open IncrediMail, click on File > Import and Export > Import Messages.

3. In the pop-up window, select "IncrediMail" and click on Next.

4. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

5. Select the option "All Folders". Click on Next.

6. When complete, click on Finish.

7. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

8. In the pop-up window, select "IncrediMail Address Book" and click on Next.

9. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

10. When complete, click on Finish.

Please let me know if you encounter any difficulties.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “Technical Issues (crashes, error messages, etc.)”

Who is online

Users browsing this forum: No registered users and 5 guests