Help - Urgent.

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vfisher
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Help - Urgent.

Postby vfisher » Wed Sep 06, 2017 7:42 pm

I need a help, my boss uses incredmail and he told me that the emails were gone.

I looked in the "IM" folder and noticed that there is a file called "inbox [1]" with more than 1 GB (I believe the messages are all there) but when I import into a new installation the system displays only a few messages. I do not know how to recover these emails, I tried to install on another machine and import, copy the IM folder to another machine but nothing worked.

I did a test with the program incredmailtoutlook and I realized that it can convert some messages from this folder, however as the version is trial, it only shows 15 old emails, we try to buy the tool, but without success.

I will be very grateful if anyone can help me.

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Re: Help - Urgent.

Postby IncrediModerator » Thu Sep 07, 2017 11:52 am

If the standard way of re-importing the messages is not effective, we can only suggest that you upgrade to premium support by ordering IncrediMail Plus on our website at:
www.incredimail.com/en/products/incredimailplus

The Forum can only provide you with general troubleshooting steps.
Best regards,

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IncrediMail Customer Support

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