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Unable to send or receive

Posted: Mon Sep 18, 2017 3:02 am
by Paquebot
IncrediMail 2.5 stopped sending or receiving. Nothing happens when "Get Mail" is clicked on. Outgoing messages only go as far as the Outbox. When shutting down to reboot, popup says that there are messages waiting to send. Clicking on "Send Now" draws no action. Have rebooted a number of times with no change. There are messages waiting to come in as they are available on mail2web. Hopefully this is only a temporary glitch. Thanks in advance for any help.

Re: Unable to send or receive

Posted: Mon Sep 18, 2017 12:39 pm
by IncrediModerator
To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.

Re: Unable to send or receive

Posted: Mon Sep 18, 2017 12:39 pm
by IncrediModerator
To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/

Re: Unable to send or receive

Posted: Wed Sep 20, 2017 5:57 pm
by Paquebot
I had seen those instructions and was tentative as to if they applied to this particular situation. It worked! However, only worked for a few messages and then reverted to no action when clicking on "Get Mail". The problem is only on this machine running Windows 7 and IncrediMail 2.5. No problem on old machine with XP and IncrediMail 2.0.

Re: Unable to send or receive

Posted: Thu Sep 21, 2017 2:54 am
by Paquebot
Second time seems to be holding. At least I know what to do now if it happens again. Case solved. Many thanks for your help.

Re: Unable to send or receive

Posted: Sun Sep 24, 2017 2:38 pm
by IncrediModerator
I am glad to hear IncrediMail is now working as it should :-)