Serval issues at once

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ScopesNC
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Serval issues at once

Postby ScopesNC » Sun Oct 15, 2017 6:51 pm

Incredimail was working just fine until 3 days ago. No Windows updates were involved.

I can not empty the trash folder.
I can not save mail to PC folders now.

I can not see or read any new mail coming in. Shows blank lines where the subject header should be.

Shows I have new e-mail , but doesn't show it to me.

I can not create a transfer data file.

I can not find a way to back things up so I can delete Incredimail and reload it.

The program has just stopped working properly all around.

Nothing you have in your help section even comes close.

So who has an answer, other than deleting all my information and current e-mails.

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Re: Serval issues at once

Postby IncrediModerator » Mon Oct 16, 2017 4:30 pm

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: Serval issues at once

Postby IncrediModerator » Mon Oct 16, 2017 4:32 pm

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, the existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Serval issues at once

Postby IncrediModerator » Mon Oct 16, 2017 4:32 pm

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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