PDFs attached do not open correctly

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Lam59142
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PDFs attached do not open correctly

Postby Lam59142 » Tue Nov 14, 2017 1:02 pm

Hello,
75% of the PDFs that I receive as an attachment open with errors.
On the other hand when I have them in the initial mailbox, I do not encounter any problems.
How can I solve this very compelling problem in my work ?
Thank you in advance.

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Re: PDFs attached do not open correctly

Postby IncrediModerator » Wed Nov 22, 2017 10:38 am

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: PDFs attached do not open correctly

Postby IncrediModerator » Wed Nov 22, 2017 10:38 am

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: PDFs attached do not open correctly

Postby IncrediModerator » Wed Nov 22, 2017 10:39 am

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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