Help please

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tranel
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Help please

Postby tranel » Wed Nov 29, 2017 8:36 pm

Hi people ! This is my first post :-)

One day there was power electricity off in my house. So computer was down. After restart incredimail 2.5, stop syncing emails from only one account. (I have 4) There is screen he started downloading mails ... and sops with this error -ERR failed to fetch eml.

I am using this program since 6 years and like it but cant solve this problem...

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Re: Help please

Postby IncrediModerator » Thu Nov 30, 2017 1:55 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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tranel
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Re: Help please

Postby tranel » Fri Dec 01, 2017 12:07 am

Thank You. I did part 1. and all working good again :-) The topic ready to be close.

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Re: Help please

Postby IncrediModerator » Sun Dec 03, 2017 6:38 pm

I am glad to hear IncrediMail is now working as it should :-)
Best regards,

IncrediModerator
IncrediMail Customer Support

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tranel
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Re: Help please

Postby tranel » Fri Dec 08, 2017 1:43 am

My decision was wrong ... it not ok all come back to the same ... . I have windows 10. 5 email accounts, and the problem is only with this one ... any other solution ? Maybe is to many old messages on the server ? over 20.000 ! I did all point 1 and point 2. and re instal program as well. all other 4 ok only this one is faulty :-) What to do ?

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Re: Help please

Postby IncrediModerator » Mon Dec 11, 2017 6:55 pm

To be sure, have you also tried creating a new identity in IncrediMail, as this often resolves such issues ?

If so, and the problem continues, please try the following:

1. Login to account via webmail (almost all mail providers offer this capability).

2. In your webmail, create a new folder called "Archive" and then move all of the older messages from your Inbox to the Archive folder.

Alternatively, you can just delete the older messages on the mail server.

3. Log out of your webmail.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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