In email links

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jsc248
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In email links

Postby jsc248 » Mon Dec 11, 2017 5:23 pm

Hi,
Any one out there know why the URL links in my emails have stopped working. There is no error messages, the links simply do not work!
Any ideas?
John

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Re: In email links

Postby IncrediModerator » Mon Dec 11, 2017 7:03 pm

To address this issue, please try resetting the Internet Explorer settings as instructed in the online article at:
http://support.microsoft.com/kb/923737

Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser you actually use to access the internet.

After that, please restart your computer to ensure the changes take effect.
Best regards,

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IncrediMail Customer Support

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Re: In email links

Postby IncrediModerator » Mon Dec 11, 2017 7:04 pm

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.
Best regards,

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IncrediMail Customer Support

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Re: In email links

Postby IncrediModerator » Mon Dec 11, 2017 7:05 pm

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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