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Incredimail messed up

Posted: Mon Jan 01, 2018 11:07 pm
by followmeout
Windows 10 64 bit

Error: Exception:

ACCESS_VIOLATION (C0000005) - on reading from 07F1000E
Faulting Offset: 0000427B
Module: ImApp.exe

0000427B ImApp.exe
00009D94 ImApp.exe
00048A3F ntdll.dll

Keeps opening another taskbar everytime i close the other one crash report and crash report means i cant see my emails.

Re: Incredimail messed up

Posted: Tue Jan 09, 2018 5:39 pm
by IncrediModerator
Such performance issues can often be solved by deleting the "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.

Re: Incredimail messed up

Posted: Tue Jan 09, 2018 5:39 pm
by IncrediModerator
If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.