Crash on loading programme

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Ironicaron
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Joined: Tue Jan 23, 2018 1:03 am

Crash on loading programme

Postby Ironicaron » Tue Jan 23, 2018 7:27 pm

Windows 10
version 2.5 (with the "fix")
build 6605328

Each time I open incredimail I see this:

IncrediMail has encountered a problem and needs to close. We are sorry for the inconvenience.
Exception: ACCESS_VIOLATION (C0000005) - on reading from 06F400D0
Faulting Offset: 0000427B
Module: ImApp.exe

0000427B ImApp.exe
00009D94 ImApp.exe
00048A3F ntdll.dll

I have tried everything suggested here. I can now send and receive emails but only if I leave this box open and untick the restart incredimail box.
as a user for nearly 20 years please help!! I have 21,000 emails...

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Re: Crash on loading programme

Postby IncrediModerator » Mon Jan 29, 2018 1:00 pm

To address this issue, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When complete, please restart your computer.
Best regards,

IncrediModerator
IncrediMail Customer Support

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