Animated Image inserted Not animating

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Haajee
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Animated Image inserted Not animating

Postby Haajee » Mon Dec 20, 2010 10:28 am

Your IncrediMail Version: 2.xx
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?
I sent test mails from other Mail clients to my different addresses and all ok, but mail sent through Incredimail [GMailAccount] not working everywhere.
In GMail all test messages [except Incredimail] OK


If you receive any error message, please quote it precisely:
No

Please provide a full description of the problem:
I sent test mails from other Mail clients to my different addresses and all ok, but mail sent through Incredimail [GMailAccount] not working everywhere.
In GMail all test messages [except Incredimail] OK

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IncrediModerator
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Joined: Wed Aug 12, 2009 2:58 pm

Re: Animated Image inserted Not animating

Postby IncrediModerator » Tue Dec 21, 2010 11:48 am

Please do the following to solve the problem you are experiencing:

Open Internet Explorer, click the 'Tools' menu and select 'Internet Options...'.

Select the 'Security' tab, click 'Custom Level' and scroll down to the 'Scripting' section.

Select all the 'Enable' radio buttons and click 'OK'.

Select the 'Advanced' tab, scroll down to the 'Multimedia' section and verify that the following check boxes are selected:

'Play animations in web pages'
'Play sounds in web pages'


Click 'OK'.

Please try to hear sounds in IncrediMail again and let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

Haajee
IncrediUser
IncrediUser
Posts: 4
Joined: Fri Nov 12, 2010 4:53 pm

Re: Animated Image inserted Not animating

Postby Haajee » Wed Dec 22, 2010 2:09 am

Thanks.
By changings as suggested


Problem Resolved


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