Photomail maker won't load photos

Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
Forum rules
Please read them carefully before posting new topic - Forum rules
Purplepete
IncrediUser
IncrediUser
Posts: 7
Joined: Wed Dec 22, 2010 11:44 am

Photomail maker won't load photos

Postby Purplepete » Wed Dec 22, 2010 1:58 pm

Your IncrediMail Version: 2
Your Internet Browser Type: Mozilla Firefox
Your Operation System: Windows Vista

What have you done before the problem occurred?
Nothing has been changed.

If you receive any error message, please quote it precisely:
No error message.

Please provide a full description of the problem:
Up until the last few months I have been able to successfully use Photomail maker and insert my own photos, however, now I am unable to do this. This applies to any new photoletters I download or any of the older ones I have already. I have uninstalled Photomail maker and downloaded and reinstalled it all over again all to no avail. I am using Vista and have not changed anything on my computer which would explain this. Any help you may be able to offer would be greatly appreciated.

moonstar
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: Photomail maker won't load photos

Postby moonstar » Wed Dec 22, 2010 5:00 pm

Please note that PhotoMail is now integrated into your Style Box, so you can easily create Photo Letters and Ecards there.

Please check that you are using the latest version of IncrediMail, and then see if the Templates in your Style Box are working.
Best regards,

Moonstar
IncrediMail Customer Support

Image Image

Purplepete
IncrediUser
IncrediUser
Posts: 7
Joined: Wed Dec 22, 2010 11:44 am

Re: Photomail maker won't load photos

Postby Purplepete » Thu Dec 23, 2010 2:49 am

Thanks for your prompt reply. I am aware that Photomail Maker is in my style box and upon selecting and clicking any of these letters I am still not able to insert a photo into the relevant position. (When I click in the spot where the photo should be able to be inserted absolutely nothing happens). I have checked and am using Incredimail 2.0 Build: 6254831, Set Up ID: 7, Pn 101002234. I have verified this is the latest version. Perhaps I should uninstall Incredimail right from scratch??

Deja
IncrediUser
IncrediUser
Posts: 10
Joined: Wed Nov 11, 2009 12:31 am

Re: Photomail maker won't load photos

Postby Deja » Mon Dec 27, 2010 3:07 am

I too have the same problem ...I too have the latest version..please fix soon.
Thank YOU.
Deja

moonstar
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: Photomail maker won't load photos

Postby moonstar » Tue Dec 28, 2010 9:40 am

We are checking into this issue currently, and it should be corrected in the near future.
Best regards,

Moonstar
IncrediMail Customer Support

Image Image

Purplepete
IncrediUser
IncrediUser
Posts: 7
Joined: Wed Dec 22, 2010 11:44 am

Re: Photomail maker won't load photos

Postby Purplepete » Tue Dec 28, 2010 11:13 am

Thanks for looking ito this issue. I look forward to being advised when it is resolved! emoticon-0100-smile

Purplepete
IncrediUser
IncrediUser
Posts: 7
Joined: Wed Dec 22, 2010 11:44 am

Re: Photomail maker won't load photos

Postby Purplepete » Tue Jan 18, 2011 8:47 am

After downloading the latest upgrade I see my problem has been fixed. Thank you very much! Keep doing the magic that you do!!! <Clapping>


Return to “Technical Issues (crashes, error messages, etc.)”

Who is online

Users browsing this forum: Google [Bot] and 4 guests