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Photomail maker won't load photos

Posted: Wed Dec 22, 2010 1:58 pm
by Purplepete
Your IncrediMail Version: 2
Your Internet Browser Type: Mozilla Firefox
Your Operation System: Windows Vista

What have you done before the problem occurred?
Nothing has been changed.

If you receive any error message, please quote it precisely:
No error message.

Please provide a full description of the problem:
Up until the last few months I have been able to successfully use Photomail maker and insert my own photos, however, now I am unable to do this. This applies to any new photoletters I download or any of the older ones I have already. I have uninstalled Photomail maker and downloaded and reinstalled it all over again all to no avail. I am using Vista and have not changed anything on my computer which would explain this. Any help you may be able to offer would be greatly appreciated.

Re: Photomail maker won't load photos

Posted: Wed Dec 22, 2010 5:00 pm
by moonstar
Please note that PhotoMail is now integrated into your Style Box, so you can easily create Photo Letters and Ecards there.

Please check that you are using the latest version of IncrediMail, and then see if the Templates in your Style Box are working.

Re: Photomail maker won't load photos

Posted: Thu Dec 23, 2010 2:49 am
by Purplepete
Thanks for your prompt reply. I am aware that Photomail Maker is in my style box and upon selecting and clicking any of these letters I am still not able to insert a photo into the relevant position. (When I click in the spot where the photo should be able to be inserted absolutely nothing happens). I have checked and am using Incredimail 2.0 Build: 6254831, Set Up ID: 7, Pn 101002234. I have verified this is the latest version. Perhaps I should uninstall Incredimail right from scratch??

Re: Photomail maker won't load photos

Posted: Mon Dec 27, 2010 3:07 am
by Deja
I too have the same problem ...I too have the latest version..please fix soon.
Thank YOU.
Deja

Re: Photomail maker won't load photos

Posted: Tue Dec 28, 2010 9:40 am
by moonstar
We are checking into this issue currently, and it should be corrected in the near future.

Re: Photomail maker won't load photos

Posted: Tue Dec 28, 2010 11:13 am
by Purplepete
Thanks for looking ito this issue. I look forward to being advised when it is resolved! emoticon-0100-smile

Re: Photomail maker won't load photos

Posted: Tue Jan 18, 2011 8:47 am
by Purplepete
After downloading the latest upgrade I see my problem has been fixed. Thank you very much! Keep doing the magic that you do!!! <Clapping>