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MISSING DATA/ IMPORTING FROM OLD COMPUTER OR IDENTITY

Posted: Mon Mar 07, 2011 11:08 am
by moonstar
Please read the following before you open a new topic regarding Missing Contacts, Messages, or Folders.

All your personal IncrediMail data - email, contacts and content - is stored in your Windows Profile folder.

To retrieve your IncrediMail folders, email messages and contacts, first copy your personal IncrediMail folder to the Desktop:

  • Right-click the IncrediMail Tray Icon and select 'Exit'.
  • Browse to the following location:

    WINDOWS XP: C:\Documents and Settings\Your Profile Name (Logon Name)\Local Settings\Application Data\IM\
    WINDOWS Vista/7: C:\Users\Your Profile Name (Logon Name)\AppData\Local Settings\IM

  • Copy the 'Identities' folder to your Desktop.
To import your email messages and folders, do the following:

  • Open IncrediMail on the computer you wish to import to, click the 'File' menu, scroll to 'Import' and select 'Messages'.
  • In the 'Import Messages' dialog, select 'IncrediMail' and click 'Next'.
  • Click 'Select Folder' and browse to the 'Identities' folder located on your Desktop to import your old email messages.
To import your contacts, do the following:

  • Open IncrediMail, click the 'File' menu, scroll to 'Import' and select 'Contacts'.
  • In the 'Import Contacts' dialog, select 'IncrediMail Address Book' and click 'Next'.
  • Click 'Select Folder' and browse to the 'Identities' folder located on your Desktop to import your old contacts.
If you need further assistance, please create a new post with your issue, and the exact steps you have taken so far to correct it.