Problem with backup and activate spam blocker

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yvo
IncrediUser
IncrediUser
Posts: 10
Joined: Thu Mar 24, 2011 10:35 am

Problem with backup and activate spam blocker

Postby yvo » Wed Mar 11, 2015 12:31 pm

Your IncrediMail Version: IM 2.0 german
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Nothing
In operation IE 11
Win 8.1


If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
In operation IE 11
Win 8.1
Back up no more.
Spam Bocker no longer works
see Appendix
The error is also Incredimail 2.5
IM I bought for one year 19.10.2015
Attachments
fehler im1.jpg

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Problem with backup and activate spam blocker

Postby IncrediAdmin2 » Wed Mar 11, 2015 5:54 pm

Please try to perform the following steps:

**1.** First please click the following link and download the file to your Desktop. When the download completes, run the file and complete the installation:

http://www2.incredimail.com/contents/setup/msicuu2.exe

**2.** Once the installation has been completed, click the 'Start' menu, then select 'All Programs', and select the following file:

"Windows Install Clean Up"

**3.** In the window that opens, please search the list for 'IncrediMail'.

**4.** Select it, click 'Remove', and then click 'Exit'.

**5.** Click here to download the IncrediMail 2 full setup file:

http://www.incredimail.com/english/download.aspx?product=fullsetup&beta=true

**6.** Please save the file to your Desktop, and install IncrediMail once the download completes.

Please let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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