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Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 3:33 pm
by Linsis
I downloaded the latest upgrade to IM (build 5176) yesterday, Mar. 6/2012. Since then, when I receive e-mail, multiple copies keep coming into the Inbox (5-10 copies). What happened with this upgrade and how can I fix this?

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 3:44 pm
by moonstar
When was the last time you updated (previous to this current update)?

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 4:00 pm
by CharlizeValentine
Same thing happened to me, it was driving me crazy...continous error messages to download Incredimail again as the solution. I decided to give the 2.5 Beta version a try. I no longer have the multiple emails and it has not crashed, but the 2.5 version has a few minor bugs for me, which I previously posted.

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 4:49 pm
by Linsis
Thank you for your quick responses. I usually upgrade IM when I receive the pop ups to do so. I'm not sure when the last one was but I would have done it then.

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 5:48 pm
by nozzer
Same here! Beta version also has the same problem.

Reverted to a previous build (4922) which works perfectly. Someone's messed up I think.

Any comments from IM? <Sad Smile>

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Wed Mar 07, 2012 5:57 pm
by twgoebel
Multiple repeated messages and runtime crashes as reported by others.
Problem started with upgrade I installed on March 7.
Windows 7
Incredimail 2 Premium
Current Build 6295175
Don't know what the build number was before the upgrade.
Downloaded and installed the full version but the same problems occurred.
Uninstalled Incredimail and reinstalled the current version from the Incredimail website.
When you get this fixed.....hope you widely inform all of your customers

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Thu Mar 08, 2012 1:33 am
by grounded
I upgraded, What a bloody shambles, tried downloading again, same problem, Why don"t Incredimail leave well alone,? it wasn't broke, why fix it?. I did a system restore and got back to normal, in future I refuse to upgrade.

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Thu Mar 08, 2012 1:41 am
by jwv651
Same problem here...Multiple copies of the same e-mail. Once fixed I'm never going to upgrade again.

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Thu Mar 08, 2012 7:14 pm
by twgoebel
Up untill this latest upgrade, I have been very satisfied with the program. I understand that software can be very touchy stuff. But Incredimail does not handle there problem very well with their customers. I sent this problem to Incredimale by VIP Help because I have their premium edition. It took two days to get answer and that answer was to "reinstall Incredimaile by clicking here". In my orginal message to them I told them I had uninstalled the program and then reinstalled it from their website and that it DIDN'T work. They need to send emails to all their customers telling them what is going on....and to banner that message on their Home website page. If they do not start responding with some concern, I will do the only thing that one can do....drop them and get a better email program.

Re: Receiving multiple copies of same e-mail after upgrade

Posted: Fri Mar 09, 2012 12:46 am
by gerry908
I've been using Incredimail for years now without problems but yesterday I kept getting these multiple copies of the same email. I tried reinstalling the program but it still did it. I tried the 'Restore' method without any luck, so I uninstalled Incredimail and will try it again next week in the hope that it works and if it doesn't, I will stick with Gmail