Incredimail 2 disappears when opened

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angelsoft
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Incredimail 2 disappears when opened

Postby angelsoft » Sat Jul 31, 2010 4:37 pm

Ok...... I've got a new one! It's a friend whose computer I'm all too familiar with. I've managed to solve most of her Incredimail problems, mostly with the help of the forum, thank you. But this is unusual.
She is running Windows XP; service pack 3; all security patches installed; paid version of Incredimail (full package).
She writes this (from her office as the problematic computer is at her home:

>>>I am AT THE OFFICE. Incredimail at the house, OPENS then DISAPPEARS if
I touch any key, so I have to come here to even check my email this week-end. <<<

Now this is one I've never seen. Can you give me any help?

Thank you!
Kathy

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Re: Incredimail 2 disappears when opened

Postby IncrediModerator » Mon Aug 02, 2010 11:04 am

She will have to contact us directly regarding this issue. It's impossible to provide assistance through you as we don't have all the necessary information.
Best regards,

IncrediModerator
IncrediMail Customer Support

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rashida
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Re: Incredimail 2 disappears when opened

Postby rashida » Fri Dec 17, 2010 10:08 am

do to some reason i did format to my computer but my whole mail disappear when i open my computer i did new setting but i lost my whole mail how do i bring back my whole mail please help me even i don't have any back up

rashida
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cdenice
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Re: Incredimail 2 disappears when opened

Postby cdenice » Fri Dec 17, 2010 4:39 pm

Hi rashida ,

If you reformatted your hard drive and don't have Incredimail backed up on another disk somewhere then all is lost.
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HELP !!!
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