Letter Creator and New Content Star

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Martine
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Letter Creator and New Content Star

Postby Martine » Tue Oct 26, 2010 3:41 pm

Build 4778 IM2 on Windows 7

Problem with Letter Creator. No New yellow star for others to save my letters. However the new star is there with letters sent to me, letters made by people with older builds than 4778.

Please could you fix this, please!
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Chez Martine

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Re: Letter Creator and New Content Star

Postby IncrediModerator » Tue Oct 26, 2010 3:59 pm

To check this issue further, ask your receipients to save the problematic emails they received as an .eml file and send it to forums@incredimail.com .

To save the email as an .eml file, simply select it, click the 'File' menu in the IncrediMail main window and select 'Save As'.
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Martine
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Re: Letter Creator and New Content Star

Postby Martine » Tue Oct 26, 2010 4:13 pm

Done. I have just sent one letter. Looking forward to a fix.
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Re: Letter Creator and New Content Star

Postby IncrediModerator » Tue Oct 26, 2010 4:40 pm

Thank you for the information provided and we will do our best to understand this problem and provide you with a solution as soon as possible.
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Re: Letter Creator and New Content Star

Postby Martine » Wed Oct 27, 2010 12:11 pm

Please let me know when it is fixed. As the site is not updated as often as the exe file itself. Thank you!
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Re: Letter Creator and New Content Star

Postby Johnnyboy1823 » Sat Nov 27, 2010 6:01 am

Same problem here. None of my stats can be saved and the gold star deosn't appear on any of them. I've been in contact with VIP Support several times. Is there any way this can be fixed?

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Re: Letter Creator and New Content Star

Postby IncrediModerator » Sun Nov 28, 2010 9:33 am

This problem was fixes in the latest version of IncrediMail 2. Click on the following link to install the latest version of IncrediMail 2:

http://www.incredimail.com/english/down ... &test=true


Please note that you will have to re-create your old letters as they were created with the problematic version.
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Re: Letter Creator and New Content Star

Postby Johnnyboy1823 » Mon Nov 29, 2010 4:10 am

Tried this but once again, it didn't work. It's amazing how poorly designed this new IM is.

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Re: Letter Creator and New Content Star

Postby IncrediModerator » Mon Nov 29, 2010 9:37 am

It works perfectly, we have checked this feature on several computers and the recipient was able to save the letters.

Make sure that both your & the recipient are using the latest version of IncrediMail 2.
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suki750
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Re: Letter Creator and New Content Star

Postby suki750 » Mon Nov 29, 2010 2:18 pm

As of yet I do not know if I will experience the same problem but if, as the IncrediModerator is saying, both parties need to have the latest version of IM to be able to save the letters then there is something very wrong with the new update.
If people are not going to be able to save stationery created using the latest update then IM will be loosing a lot of people using their program.
To this end I will create a new letter and send it round my groups to see if members can save it.


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