My Gold membership does not stay Gold

Any problem that you may have with your license code - this is the place to get some answers!
Forum rules
Please read them carefully before posting new topic - Forum rules
valentine
IncrediUser
IncrediUser
Posts: 4
Joined: Thu Feb 23, 2012 3:25 pm

My Gold membership does not stay Gold

Postby valentine » Sat Apr 21, 2012 10:23 am

I have had this ongoing problem for months now and a short term fix is all I get.
I purchased the Gold membership many months ago, all worked just fine then when it was put into
the add registration code upon purchase.
Then the problems started. I have had to continuously reinstall the code.
Now nothing works.
I have advertisements in the box on the top right of the email. Nothing will upgrade.
Every time I click VIP help I am asked to buy the upgrade.
No downloads are possible for Incredimail, I can not use different skins , I have to buy an upgrade it says.
Why does Incredimail have so much influence on my email program that it can change my settings on a whim?
It is like you are running my email program from your end.
I am getting so unhappy with this program that going back to Win7 live mail looks to be the only solution.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: My Gold membership does not stay Gold

Postby IncrediAdmin2 » Wed Jun 13, 2012 10:30 am

Which IncrediMail version do you have installed?

Please click the Help menu and select Licenses, which licenses appear in the window that opens?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

Jarhead57
IncrediUser
IncrediUser
Posts: 5
Joined: Mon Apr 05, 2010 9:45 pm

Re: My Gold membership does not stay Gold

Postby Jarhead57 » Sun Jun 24, 2012 7:29 pm

Good luck...I paid for lifetime gold membership and it looks like they took i away.....with my money....I think maybe time to look for a new email program thats doesn't screw its customers.

User avatar
Fleyer
IncrediUser
IncrediUser
Posts: 198
Joined: Mon Feb 07, 2011 6:16 pm
Location: Germany

Re: My Gold membership does not stay Gold

Postby Fleyer » Sun Jun 24, 2012 8:56 pm

Please read here:
viewtopic.php?f=17&t=2463
viewtopic.php?f=7&t=10790

Best regards,
Fleyer

vicshannon
IncrediUser
IncrediUser
Posts: 3
Joined: Sun Oct 28, 2012 4:32 am

Re: My Gold membership does not stay Gold

Postby vicshannon » Sun Oct 28, 2012 5:38 am

I had a system crash and had to reinstall Incredimail. Lucky for me, I back up my Incredimail data on about a monthly basis. So I had a recent backup. The most I lost was a few non-important emails. So I used my latest backup and restored my data and all my licenses imported OK except my Lifetime Premium License. I've tried contacting Incredimail a few times about resetting my Lifetime Premium License, but have yet to hear back from them. Seems they don't want to honor my Lifetime Premium License and probably figure I will get frustrated enough to just pay for the Plus Package, which, I believe is a yearly subscription. I have used Incredimail for many many years and would expect to have my license honored. What a scam!!! emoticon-0121-angry icon_thumbdown

And YES! I'm posting this in several of the threads that have to do with Lifetime Licenses not being honored or working. Hopefully, I will get a response and my issue taken care of.. seems like emailing support doesn't work.. maybe this will.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: My Gold membership does not stay Gold

Postby IncrediAdmin2 » Mon Oct 29, 2012 2:54 pm

Sent PM to user.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

EliasMichalas
IncrediUser
IncrediUser
Posts: 1
Joined: Mon Oct 17, 2016 2:15 pm

Re: My Gold membership does not stay Gold

Postby EliasMichalas » Mon Oct 17, 2016 2:16 pm

well the rules are as continuously changing. I prefer to buy a durable member ship for year or may be 2 years is more good

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 6920
Joined: Wed Aug 12, 2009 2:58 pm

Re: My Gold membership does not stay Gold

Postby IncrediModerator » Mon Oct 31, 2016 5:40 pm

Currently, the IncrediMail products are annual subscriptions, meaning that they must be renewed yearly.

To order the IncrediMail products, please go to our website at:
http://www.incredimail.com/en/products
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

Bloruro
IncrediUser
IncrediUser
Posts: 2
Joined: Fri Mar 03, 2017 11:17 am

My Gold membership does not stay Gold

Postby Bloruro » Sun May 14, 2017 6:06 am

At first: sorry for my english.
I use since a long time Incredimail Gold and Premium Licenses. Today I made a new Windows install Windows 7 Home Premium 64bit because of a virus. I saved my Incredimail Data. After the new install of Incredimail I cannot use the Premium license. The Gold license can be saved as registration code but I cannot load Skins and I have the advertising, When I try to load some Gold Skins from the gallery I get the link to buy it again.
I removed the folder licenses and installed incredimail again but without success.
What can I do now?
Thanks for help
Gaby

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 6920
Joined: Wed Aug 12, 2009 2:58 pm

Re: My Gold membership does not stay Gold

Postby IncrediModerator » Sun May 14, 2017 4:17 pm

To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “Registration codes”

Who is online

Users browsing this forum: No registered users and 1 guest