My Gold membership does not stay Gold

[KostikFUERS]

I bought a Gold Lifetime membership today but my account never upgraded. Can anyone help?Bixtool2015-09-05

[IncrediModerator]

To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license code for Gold Gallery and one of our support representatives will get back to you regarding the matter.

[Sugarpumpkin]

I am not a happy Sugarpumpkin today. I bought the bundle, with gold membership. Everything in the bundle works fine, except for the gold membership. Tried all suggested sulutions without success...I also noticed that my change style box is no where to bee found. I use the latest incredimail version 2.5

I am awfully disappointed and i feel like i was cheated of money for something that does not seem to work.
If this issue does not get fixed I want refund for gold membership i bough...

[IncrediModerator]

To better address this issue, please check the following:

1. In the main IncrediMail window, click on Help > Licenses and make sure your Gold Gallery license appears in the Licenses box.

2. What is your Internet Browser (Microsoft Edge, Mozilla Firefox, Google Chrome) ?

3. Are you able to download the Gold content in Microsoft Edge ?

If so, please download the Gold content in that web browser, as problems are known to occur with the cookies in Google Chrome and Mozilla Firefox. Our apologies for any inconvenience felt.

If not, please select the option "Don't Block Cookies" in the advanced settings of Microsoft Edge, close Microsoft Edge, remove and register the Gold Gallery license once again to have it working properly.

Note: To access the advanced settings, please click on "---" in the top-right corner of Edge, click on "Settings", scroll down the window, and then click on "View advanced settings".

Please let me know the results.